Cochran Volkswagen North Hills

The process of buying a car fine. Once you drive it off the lot I guess you never can get in touch with someone from the dealership again.. I guess this is a glimpse of how it’s going to be when it’s time to use my warranty… spent $26,000 can’t get a call back…

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended additional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn’t arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

worst service ever! Went two days in a row for there quick service oil change and they told me i had to come back. Went again the next day said they had no available appointment!! It’s suppose to be no appointment needed!!!! Will never go back to this location!!