Faulkner Volkswagen in Mechanicsburg including address, phone, dealer reviews, directions, a map, inventory and more

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6631 Carlisle Pike
Mechanicsburg, PA 17050

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Sales: 717-610-1570

Used Cars: 717-610-1570

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:00am – 12:00pm

Reviews of Faulkner Volkswagen

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

42 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Customer Service

Reviewed by psulion from Philadelphia, PAMay 26, 2021

I shopped at Faulkner for a used VW Jetta. It was easy to make an appointment but when I called on the phone they said that there is absolutely nothing wrong with the car. Then when I arrived there were scratches on the trunk and stains on the driver's seat. I wish they told me beforehand so I knew what I was walking into but other than that great pricing, buying process and customer service. I had the pleasure of working with Victor and he was really helpful!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible Customer Service

Reviewed by Kevin from Doylestown, PAMarch 23, 2021

Absolutely horrible customer service. Saw car online I wanted, selected button to reserve with deposit. Only got online sales person who told me I needed to come in for test drive. Scheduled it for the next day and was connected with an on the floor sales person. Then had the car sold from under me the same day hours later. I will not be buying any future cars from a Faulkner dealership and neither should you!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Kevin, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (717) 590-5230 and we will do our best to make this better.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Absolute worst online experience

Reviewed by Amanda showers from Williamsport paFebruary 22, 2021

This was the absolute WORST customer service experience I have ever had when purchasing a car. I Am in sales myself and to provide great service to your customers is how you sell yourself and your product. I did an internet inquiry for one of their vehicles, when i called the dealership on 2/22 at 10:15 this morning mike leber was responsive at first, I quickly gathered all of the required information He asked for as i was interested in a virtual appraisal due to my work schedule and living 2 HOURS AWAY. He said he would pass my info into their used vehicle manger who then took 4 hours to get back to me. As soon as I called and said, if I were there in person I wouldn’t be waiting in your lobby for 4 hours so can we get some numbers please he quickly had them to me within 15 minutes. Apparently they do take internet inquiries seriously so don’t waste your time here. It was then I spoke with Mike leber who directed me to their financing department and said he’s have some numbers send over to me which never happened AND THEN I reached out asking for an update and he replies, oh a couple came in to look at the vehicle I’ll keep you posted, and some worry we didn’t check your credit. HOWEVER I HAVE A CREDIT INQUIRY ALERT FROM EXPERIAN. Stating otherwise. So clearly we have some clearing Up to do here. I reached out and had all information submitted by 1145 today and at 630 they let another couple have rank on the vehicle my credit report was checked for. UNREAL

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello Amanda, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (717) 590-5230. We will work with you to resolve this matter to your satisfaction.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Faulkner Volkswagen

Faulkner has been providing an environment of mutual trust and respect for our employees and customers for over 85 years. Our goal is to be the benchmark for excellence in every aspect of our business by delivering exceptional service and value has helped us grow from one dealership to 30+ dealerships serving Central and Southeastern Pennsylvania. It was a natural fit to combine Faulkners commitment to excellence with that of Volkswagens rich history in building world class European automobiles. We are extremely proud to add Volkswagen to our portfolio of 21 different new vehicle franchises.

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