Koch 33 Volkswagen

I just bought a car from Koch 33 Volkswagen of Easton and had a great experience. The entire staff was friendly, welcoming, and very nice, and they truly helped me find exactly what I needed. My sales representative, Devin, was a great salesman—knowledgeable, patient, and easy to work with. He answered all my questions and made the whole buying process smooth and stress-free. I would definitely recommend Koch 33 VW to anyone looking to purchase a vehicle.

Devin Lopez was a pleasure to work with, we appreciated him not trying to push us into anything and taking a lot of time to show us several vehicles!

BUYER BEWARE - DO NOT USE THIS DEALERSHIP to BUY a CAR ONLINE!!!! I was searching for a specific make and model on CarGurus and this dealership had the one that I wanted. With so many auto purchases occurring online, I thought what can go wrong. They took advantage of me!!! John, one of the business managers, helped me with financing and the paperwork. He was nice at first and mentioned they offer a free powertrain warranty with no time or mileage limit. I asked about an extended warranty, and he said, yes, I will get you coverage on the car plus an exterior and interior warranty that covers ding and dents and tears or stains in the interior. We also talked about GAP insurance and since I was putting money down, he mentioned a deposit protection plan. He called me to say he got the loan approved and asked me how much I wanted to pay a month. He never discussed the total cost of any of the services and said the sales rep was leaving any minute to drive the car to me. John and I had a Facetime call so he could verify my identity. Now in hindsight, at this point I should have said let's go over all the paperwork to show me the financial costs and breakdown of the loan while we were on the Facetime call. He said I am sending you a link, you will need to initial and sign the documents asap. Shortly after the call I get the link. I start looking at the documents and the loan amount is significantly more than I thought it would be. I called John and left a voicemail. An hr or more later he calls me back, I ask him about the amount of the loan, and he says the amount includes additional charges the bank wants added. I asked what charges, and he said, wait until Juan gets there, he has copies of the paperwork. There is a second itemized list that will explain everything. He then said be sure to electronically sign the forms then once Juan gets to your home, he will have you "wet" sign the forms. Juan got here, I began looking at the paperwork and found the 2nd itemized list but some of the charges were abbreviated so Juan got John on the phone. John said he was already driving home, didn't have docs in front of him, but he would attempt to explain. I realized at this point all these services added up to well over 6k. So now I have a 20 something young man who drove over 2 hrs to deliver the car. How can I cancel this sale now? I signed all the documents. The next morning, my husband found damage on the car. I spoke with the GM Ted, he pretty much said, “Well you got a nice car”. I sent an email asking for assistance with repairs, no response. I then began to look at all the fine print with the contracts and looked up reviews of the Portfolio company, who is the main company servicing the warranties. I found out the Portfolio reviews were horrific, out of 233 total reviews, 199 were 1-star reviews with repeated stories about claims being denied. Of course, this dealership sells bogus extended warranties. When I investigated the extended warranty for dents and dings, it didn’t cover the damage we found on the car because the scratch is deep and exposes the metal. I sent an email to Ted and John explaining I was very unhappy with the transaction and wanted to discuss the deal with them. I sent a 2nd set of emails the next day and again no response. To this day I have not gotten a call back. This is the worst experience I have ever had with a dealership. They lack integrity and have no regard for customer satisfaction. BUYER BEWARE - DO NOT USE THIS DEALERSHIP to BUY a CAR ONLINE!!!!