1346 Lehigh Street
Allentown, PA 18103
Sales: 610-797-6330
Used Cars: 610-797-6330
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Allentown, PA that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
I purchased a 2021 vehicle from this dealership less than
I purchased a 2021 vehicle from this dealership less than two years ago, and unfortunately, it’s been nothing but problems since. I've experienced issue after issue, including ongoing oil consumption concerns that should not be happening with a relatively new car. Most recently, I brought the car in for a routine oil change and was told there’s a “bad leak” in the oil pan gasket. The recommended repair was over $1,000 — a shocking estimate. I decided to get a second opinion and had the car checked out at another reputable shop, where the diagnosis and repair estimate were significantly lower. It's incredibly frustrating and disappointing to have this many issues with a vehicle that's only a few years old, and I expected better support and transparency from the dealership where I purchased it. I cannot recommend them based on my experience.
Dealer Response
Hi Heather, thank you for taking the time to share your experience, and we sincerely apologize for the frustration you've encountered. We completely understand how disheartening it is to deal with repeated issues on a relatively new vehicle, and it’s never our intention to leave a customer feeling unsupported or misled. We take concerns like yours seriously and would appreciate the opportunity to look further into your vehicle's history and service records to better understand what happened. While repair estimates can vary between shops due to labor rates, parts sourcing, and diagnostic approaches, we always aim to provide accurate and transparent assessments. That said, we regret if our communication fell short of your expectations. Your feedback has been shared with our service management team, and we'd like the chance to make this right if possible. Please contact us directly at (610) 797-6330 so we can discuss your experience further and explore how we can assist. Thank you again for bringing this to our attention. We truly value your business and hope to earn back your trust.
Maximum rating = 5
We drove 70 miles to this dealership to find the vehicle
We drove 70 miles to this dealership to find the vehicle we wanted. Great communication and no pressure sales. We were cordially greeted and had a great test drive. Sale was very smooth and finance manager did a great job in explaining everything. It was worth the trip!!
Maximum rating = 5
Excellent Experience
We previously purchased an Atlas from Ciocca Volkswagen for my husband. When it was my turn for a new car, we were thrilled to find a Cross Sport that checked all of our boxes. Tyler Rider, Jimmy and the team at Ciocca helped us quickly navigate the process and get me into a new car that I love! Grateful for their guidance and expertise in this crazy car market.
Dealer Response
We're so glad to hear it! Thank you for the great review, Megan! We're always here to help if anything else comes up!
Maximum rating = 5
Explore automotive excellence at Ciocca Volkswagen of Allentown! Our top-notch vehicles, including the Atlas, Tiguan, ID.4, and more, await you. Seeking a used car? Our unparalleled selection has you covered. Serving Bethlehem, Easton, Reading, Sellersville, and the Poconos, we're your trusted dealer. Our state-of-the-art facility and devoted team guarantee optimal vehicle performance. Join our community of automotive enthusiasts committed to excellence. Visit us to experience the finest automotive service with cutting-edge technology and highly trained professionals. Ciocca Volkswagen of Allentown is your trusted partner on the road – explore our inventory today!
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