Volkswagen of Salem in Salem including address, phone, dealer reviews, directions, a map, inventory and more

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3335 Del Webb Ave NE
Salem, OR 97301

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Sales: 971-599-2138

Used Cars: 971-599-2195

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Volkswagen of Salem

Overall Rating:

4.5 (out of 5)

92% recommend this dealer

125 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Lithia VW of Salem

Reviewed by 2021 Jetta SEL from Salem, ORSeptember 08, 2021

Thank you Lithia VW of Salem! Superior service all around, but Israel specifically is phenomenal! He went above and beyond to make sure I was taken care of from start to finish. He’s extremely professional, prompt, personable and the reason why I will be a returning customer. He is a wonderful asset to this dealership and needs to be promoted. I’d be more than happy to speak with whomever necessary in order to make this happen! Thanks again!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Keown | General Sales Manager

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

frustrated and disappointed

Reviewed by Dan Cohen from Portland, OregonApril 08, 2021

We were disappointed by our overall car buying experience at Volkswagen of Salem. We went down to drive an Audi Q5 which we ended up purchasing. We liked the car but it ran out of gas while idling in their lot. They put in a gallon from a can so we could test drive, however after we decided to purchase they let us drive away on fumes. Who sells a car like that? Additionally the car we purchased had very worn tires. We requested that they change them out from another Q5 on their lot, there was one (same year) with new tires. This would have been an easy promise but they declined to step up and honor our request. The car was also very dirty. They semi washed the exterior before delivery but the interior had many places that were missed, spills down the side of the center console, dirt under the seats, etc... I requested to see the carfax upon arrival, but had to ask 6 or 7 times before it was given to me. I also asked if there were one or two keys and that information was never addressed before signing. lastly, many of the people who worked there didn’t wear their masks up over their noses. This made us feel uncomfortable during a pandemic. It would be nice to feel like we mattered but that was not the case. We sent this feedback to them in the survey they emailed to us, but they haven’t followed up with us. ¯\_(ツ)_/¯ We do love our car and people were nice, but actions speak louder than words so we don’t recommend them, and are not eager to return.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to provide us with this feedback. We are committed to the safety and satisfaction of our customers and appreciate you bringing this issue to our attention. I have addressed your comments with our team and I assure you we are working diligently to ensure the safety of all our employees and guests moving forward.

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible service

Reviewed by Mercedes from LebanonMarch 16, 2021

If I could give this company a negative star I would. Went into dealership last week to look at a GMC, they said it needed to go into the shop cause it was just brought in. We offered to do paperwork before it even went to the shop because we wanted it. The dealership employee promised that we could get the gmc as soon as the shop was done with it, and we didn't have to do paperwork. All week they gave updates and said it will be done Monday, well today I asked and the employee tells me someone bought it before out of the shop. I even was pre-approved for that gmc. Then now Monday is here and dealership employee proceeds to tell me company policy says they can't promise vehicles first come first serve. Well I wanted to buy it a week ago before it went to the shop, offered to do paperwork for it and was promised to be able to buy it Monday (today) and now it's sold. Retrain your employees better on policy if you say the dealership can't make promises or live up to the promise. HORRIBLE DEALERSHIP!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Chris Keown | General Sales Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Volkswagen of Salem

We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence providing the highest quality and user-friendly service available in the Pacific Northwest.

Our goal is to ensure that our customers are satisfied not only at the time of purchase but as long as they own their vehicle. Offering some of the highest quality cars and trucks available is of course the first step - but only the beginning.

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