750 Polaris Parkway
Westerville, OH 43082

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Sales: 614-392-7580

Used Cars: 614-392-7580

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Germain Volkswagen of Westerville

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

These guys are the Dream Team when it comes to buying a

Reviewed by dlcoleman1973October 24, 2025

These guys are the Dream Team when it comes to buying a car! No pressure just to make a sale. They want you to get what YOU want! Fabian is Fab! He goes above and beyond to make sure you are satisfied. Even on his day off he sent an email for me! Awesome James the “finance guy” lives up to his title! Service Department Olivia is absolutely outstanding! Then there is Shiloh, not part of my auto deal at all, but probably one of the sweetest people I’ve ever met in my life! They are all focused on one thing… making sure their customers are happy and that they feel welcome and valued. You are not a dollar sign here, you are treated like a long lost friend and are welcomed by everyone! I love my 2024 Jetta and as long as Fabian continues to sell cars, he has a customer for life! I can’t say enough good things about Germain VW in Westerville (even the restroom is spotless) and if I could give them all a thousand star rating I would do it! Thank you Fabian, James, Olivia, Shiloh, Christian, Ricky for making this a great experience! Germain VW has a fantastic team and should be extremely proud of them!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Amazing team.

Reviewed by Jason from Galena, OhioOctober 17, 2025

Amazing team. Knowledgeable, helpful and welcoming. Bought my truck and service it here. Great customer service!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Check in experience went fine.

Reviewed by shawnmccallaSeptember 09, 2025

Check in experience went fine. I was received well. I was informed of the services and the cost of the needed services to myVW. The wait went fine. So far my Experience with a VW has been Very Good!!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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