Ganley Westside Subaru in North Olmsted including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

25580 Lorain Rd
North Olmsted, OH 44070

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Reviews of Ganley Westside Subaru

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Overall Rating:

2.7 (out of 5)

2 out of 3 people said they would recommend this dealer

1 (out of 5)

Rear wheel bearing replacement

Reviewed by ElizabethJ in Cleveland, OHMarch 31, 2021

Called to schedule appointment for rear wheel bearing replacement (under warranty). Sure come in on Monday and we can do that for you. Scheduled appointment, they didn't have the parts in stock, but oh by the way you need new rear brakes, okay do the brakes. Still waiting for my car to be repaired per warranty, their faulty parts.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Fun again!

Reviewed by Picky uni ! in North Ridgeville OhioMarch 13, 2018

1) Select car. 2) Work with Chris. He’s professional,knowledgeable, and “family” friendly. Absolutely no pressure. 3) Make offer. 4) The paper work takes about 2hours, maybe less. That’s the way it went for me. Chris made the entire transaction pleasurable, as did the “follow up crew!” So much competition and bologna out there, who needs it! ? Go where you can buy a car without all the back and forth waste of time insults! I shopped at other dealerships and was offered pittance for my trade in (which was a 2017 vehicle) and yet their used vehicles were priced like a new car! Their “reasoning”and excuses were hilariously embarrassing! Nice to know there is a dealership where you can make a purchase pleasantly! I’ve bought from Ganley before (Honda, next door to Subaru) and had the same pleasant experience. Do yourself a favor and give them a try. I am a picky person and highly recommend them!

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

2 (out of 5)

Almost 3 stars

Reviewed by Courtney Covert in Brecksville, OhioJanuary 28, 2018

Had the pleasure of test driving a car w/ Nadia Cruz, she was exceptionally passionate about the product line and had a deep knowledge of the car my boyfriend and I were interested in. We ultimately did not come to terms w/ the Ganley team, however the experience on the sales side was outstanding. I would like to offer some constructive criticism to the management. Sales ppl work tirelessly to put themselves in position to close deals. It is your job to close the deal not insult the buyers, especially a buyer w an 830 credit score. As buyers we understand everybody wants to make some money, but to move a lease price roughly 25% from 400 to 325 after telling us maybe we need a lesser car is a bad look, especially once we have left the dealership. We ended up leasing a Tiguan that stickered 3k more, 32500, w 1k down. Ganley team was asking 400 for 29500 sticker, 1700 down. Same 830 credit score In any event Nadia was wonderful, the staff was friendly enough, however integrity does come into play

Customer Service 3

Buying Process 2

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

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