1495 Automall Dr
Columbus, OH 43228

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Sales: 614-618-0087

Used Cars: 614-618-0087

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Reviews of Germain Volkswagen of Columbus

Overall Rating:

4.7 (out of 5)

86% recommend this dealer

145 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Lewis was awesome, very professional , knowledgeable and

Reviewed by alemania521October 06, 2024

Lewis was awesome, very professional , knowledgeable and customer focused. We left with a new car and as happy customers !

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Alemania, we're delighted to hear that Lewis provided such a professional and customer-focused experience at Germain Volkswagen of Columbus. Enjoy your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I recently had the pleasure of working with Dan, a

Reviewed by Deona from Columbus, OHSeptember 19, 2024

I recently had the pleasure of working with Dan, a service technicians who truly stands out for his kindness and patience. From the moment I walked into his shop, he greeted me with a warm smile and took the time to listen to my concerns about my vehicle. Dan’s knowledge and expertise were evident as he carefully explained the issues and options available, ensuring I understood every step of the process. He never rushed me, allowing me to ask questions and feel comfortable with my decisions. It’s clear that he genuinely cares about his customers and takes pride in his work. What truly stood out to me was his genuine kindness. He went above and beyond, offering advice on maintenance and even suggesting cost-effective solutions. Not only did he fix my car with exceptional skill, but he also made the experience enjoyable. I left his shop feeling relieved and grateful to have found such a trustworthy technician. If you’re looking for someone who combines professionalism with a personal touch, I highly recommend Dan. He’s a rare find in the automotive world! Thank you again.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Deona, thank you for sharing such a detailed and positive review! We're delighted to hear that Dan provided exceptional service at Germain Volkswagen of Columbus. We'll be sure to pass along your kind words. Safe travels!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Always schedules service quickly.

Reviewed by Earl BrinkerhoffSeptember 17, 2024

Always schedules service quickly. Communication during service is excellent. Service Rep is knowledgeable, explaining necessary repairs. Great personalities, friendly and placing the customer first. Very satisfied.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Earl, we're delighted to hear that our team at Germain Volkswagen of Columbus provided you with excellent service and communication. Thanks for sharing your positive experience!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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