8057 Beechmont Ave
Cincinnati, OH 45255

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Sales: 877-362-3723

Used Cars: 877-468-8198

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Beechmont Volkswagen

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Extremely disappointed with service at this dealership!

Reviewed by Emily from Cincinnati, OhioJanuary 15, 2024

Extremely disappointed with service at this dealership! We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several months for both of our cars. - Took Beetle in because of engine noise, nothing could be found wrong except for needing an oil change earlier than expected. - Took Beetle in because trunk could only be opened from the inside. Body shop claimed that the inside latch was broken prior to bringing in and they would have to take it completely apart to fix (min cost 1k.) Mind you, I had opened it with no issue prior to driving it over. - At this same visit, when participating in small talk with gentleman behind the desk, he made a sexist remark, "I'm glad I'm not a woman so that I don't have to do any of the Thanksgiving cooking." - Took GTI in for an oil leak. Body shop couldn't find issue and sent us home. - GTI still leaked oil and took it back. Body shop said that it would be a 5k fix. This GTI is a 2015, so we thought long and hard about investing this money. Feel assured by body shop that we would get many more miles by doing this, we moved forward. - After repair was completed, my husband drove off lot and within 30 miles, the engine started making a horrible sound. Now body shop claims we need a new engine which would cost an additional 10k.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Extremely disappointed with service at this dealership!

Reviewed by EmilyJanuary 15, 2024

Extremely disappointed with service at this dealership! We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several months for both of our cars. - Took Beetle in because of engine noise, nothing could be found wrong except for needing an oil change earlier than expected. - Took Beetle in because trunk could only be opened from the inside. Body shop claimed that the inside latch was broken prior to bringing in and they would have to take it completely apart to fix (min cost 1k.) Mind you, I had opened it with no issue prior to driving it over. - At this same visit, when participating in small talk with gentleman behind the desk, he made a sexist remark, "I'm glad I'm not a woman so that I don't have to do any of the Thanksgiving cooking." - Took GTI in for an oil leak. Body shop couldn't find issue and sent us home. - GTI still leaked oil and took it back. Body shop said that it would be a 5k fix. This GTI is a 2015, so we thought long and hard about investing this money. Feel assured by body shop that we would get many more miles by doing this, we moved forward. - After repair was completed, my husband drove off lot and within 30 miles, the engine started making a horrible sound. Now body shop claims we need a new engine which would cost an additional 10k.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bad customer service

Reviewed by Stan from Sardinia Ohio August 27, 2022

Worst service department in the Tri-State area. They couldn’t fix my EOS right the first time with a bill of 1 thousand, 2 days later same exact problem with a bill of 2 thousand!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Stan, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to work towards a resolution, so if you are willing, please reach out to our General Manager, Dan Mercurio, at 513-388-4415 to discuss this further.

Overall Facilities 2

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Beechmont Volkswagen

Beechmont Volkswagen of Cincinnati is your local VW dealer in Cincinnati. Come see why we are the area's highest rated VW dealer in Sales & Service Customer Satisfaction. We are anxious to prove ourselves and want to provide a friendly and convenient environment to all or our valued customers. We aspire to build strong relationships with our customers and the community through our excellent sales and customer service. Thank you for considering us for your next new or certified pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.

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