Ganley Volkswagen of Bedford in Bedford including address, phone, dealer reviews, directions, a map, inventory and more

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250 Broadway Ave
Bedford, OH 44146

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Sales: 866-558-4878

Used Cars: 888-482-9615

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Ganley Volkswagen of Bedford

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

43 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.5 (out of 5)

Poor Customer Service

Reviewed by Jeff from Cleveland, OhioJune 07, 2021

I had questions about the process for getting a new key fob. I understood that the process is not simple and that my car would likely have to be towed to the dealership for the key to be programmed. Customer Service manager made me feel like I was wasting his time. Most importantly he communicated very clearly to me that Ganley Volkswagen does not value me as a customer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Jeff, we greatly apologize for your most recent experience with getting a new key fob. We value and appreciate every single one of our customers so we are disappointed to hear you left feeling this way. This is not something that is normal and we apologize for any miscommunication or situation that caused this less than satisfactory visit.

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 3

Maximum rating = 5

3.7 (out of 5)

Pretty average

Reviewed by Matt Chilton from Bedford, OhioJuly 08, 2019

Talked with a salesman there, actually taught him about the features of the used crossover I was looking at. Staff was pleasant but trying to leave was like saying goodbye to an overly attached girlfriend.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Lied, denied, abused

Reviewed by Mike from GreenvilleJuly 18, 2018

I contacted Ganley after learning from Volkswagen national that it was the closest Volkswagen designated repair station for Winnebago Rialtas. The person who answered the phone assured me that Ganley could do the work. I dropped the Rialta off on a Sunday as instructed, driving nearly 2 hours, with my ride home following me. I was contacted Monday morning by Mike. He said no one there "remembered" telling me Ganley could do the work. I told him what I was told, and he repeated that no one there said that. Huh. Like I'd drive a total of 4 hours on a whim? I asked what their hours were so I could pick it up after work. He said the late hours were Thursday. I said I would pick it up then. Wednesday early afternoon I get a call, asking when I am going to get it out of there. "It's big, and it takes up too much space" (the Rialta fits in a car parking space). I said, on Thursday, like I said before. He said, well, I talk to so many people. Throughout, I was treated as an annoyance and inconvenience. Mike was neither apologetic nor gracious. No compensation was offered for my time, gas, and due diligence which Ganley staff made irrelevant. I have disposable income and I will NOT be spending any of it at any of the Ganley properties.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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