447 W Exchange St
Akron, OH 44302

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Sales: 855-570-2602

Used Cars: 855-570-2613

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 1:00pm

Reviews of Volkswagen of Akron

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

83 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This dealership has an Excellent Service and Customer

Reviewed by stephone1130February 04, 2026

This dealership has an Excellent Service and Customer Service Team. I love the service I receive and welcome future Customers Service and Purchasing from them!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I brought both my 2022 and 2023 VW ID.

Reviewed by ronniehaddadJanuary 31, 2026

I brought both my 2022 and 2023 VW ID.4 here and was extremely impressed with the level of customer service and professionalism. We drove about 50 minutes because they are certified to work on high-voltage systems, while the VW dealer near us would not service HV batteries. After the experience we had, I will gladly continue driving here for regular maintenance. They truly deserve six stars. Highly recommended. We’ve always had just okay service at nearby dealers, but this team was beyond impressive.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service was done in a timely manner service personal was

Reviewed by pamelaj94665January 30, 2026

Service was done in a timely manner service personal was nice and helpful would highly recommend

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volkswagen of Akron

As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.

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