447 W Exchange St
Akron, OH 44302

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Sales: 855-570-2602

Used Cars: 855-570-2613

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 1:00pm

Reviews of Volkswagen of Akron

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

63 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Very long wait time.

Reviewed by miaannamlNovember 21, 2025

Very long wait time. I had an appointment. Should not be a fee for using a credit card. This is a dealership that provides automobile repairs and services. No reason to charge extra. Paperwork or sticker window did not provide type of oil used. Very important! Nothing was lubed! I had a difficult time opening the hood of my car! Who doesn’t include a lube job with a very expensive oil change? Again, this is a Volkswagon Dealership!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service, to the point.

Reviewed by TJHRNGTN916November 20, 2025

Excellent service, to the point. Explained with great knowledge. All associates were awesome. outstanding!................will continue to work with volkswagen whenever a problem or oil change in the future, clean service store. great vehicles

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brittany was awesome very helpful and explained

Reviewed by Gregv123November 14, 2025

Brittany was awesome very helpful and explained everything to me. I would definitely be back

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volkswagen of Akron

As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.

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