5011 New Centre Dr
Wilmington, NC 28403

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:30am – 7:00pm
Tue 9:30am – 7:00pm
Wed 9:30am – 7:00pm
Thu 9:30am – 7:00pm
Fri 9:30am – 7:00pm
Sat 9:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Flow Volkswagen of Wilmington

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

178 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horible dealership who is unwilling to assist handicapped

Reviewed by mingmandSeptember 10, 2025

Horible dealership who is unwilling to assist handicapped with the purchase of new car - liability issue. They were willing to sell me a new car but not lift one finger to help move my wheelchair lift to the new car. How was I going to get this done. Their answer was we don't care. No help offered until we were walking out the door that maybe in 3 days we could "make some calls." Just hope the service manager Darrell doesn't ever need a wheelchair. Wouldn't wish that on anyone.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for reaching out to us about your experience at Flow Volkswagen of Wilmington. An aftermarket wheelchair lift should only be moved by a qualified mobility expert and that is not something we are qualified to provide. Should you decide to reconsider purchasing a vehicle, Volkswagen does offer a $1,000 credit toward this service with a mobility service provider. We’re providing a phone number, email address and website link with additional information below in case you would like to consider this option. Thank you. 877-299-0505 ihd@vw.com https://www.vw.com/en/owners-and-services/ownership-benefits/driver-access-program.html

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Oliver is the BEST!

Reviewed by Brian Kessler from Southport May 26, 2025

Oliver is the BEST! We bought 2 cars from him in a week, totally professional and straight forward! Go to Oliver!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Brian, thank you for the enthusiastic shoutout! We're delighted to hear Oliver provided such a professional experience at Flow Volkswagen Wilmington. Enjoy your new cars!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I love Flow VW, Marshall helped me with my diffucult

Reviewed by Wiktoria A.March 13, 2025

I love Flow VW, Marshall helped me with my diffucult trade-in situation after a bad experience with Toyota dealership, and I also got a very good deal.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Wiktoria, we're delighted to hear that Marshall was able to assist you with your trade-in at Flow Volkswagen Wilmington and turn things around after your previous experience. Enjoy the great deal on your new vehicle!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Flow Volkswagen of Wilmington

After 50 years in the retail automobile business Flow Companies continues to be defined by three simple principles:

1. A covenant with our customers to be a place that keeps its promises and is worthy of their trust.

2. A community of people who work together towards a common vision.

3. A commitment to work towards the common good of every city where we do business.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top