Sport Durst Volkswagen of Jacksonville

Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She requested the tires be rotated and the clerk attempted to charge 39.95 contrary to the internet advertised price of 24.95. I called and spoke to the service manager and she reduced the price to the advertised price. After my wife came home from the appt, I reviewed the paperwork and realized that there was a recall on the second row seat for the buckles not securing that was not complied with. The invoice stated "that the customer was aware that there was a recall and will reschedule at a later time." (At NO time was my wife notified that there was a recall.) I called the service manager, Beverly Garten, again and spoke to her about the recall and why it was not done which she stated was an oversight and it was a simple visual inspection. When I asked if I could bring it in again in the near future, she stated I would need to make an appointment. I told her that I would not be making another appointment at her dealership for service. I have since had to drive to FLOW VW WILMINGTON and have had impeccable service. Don't waste your time at National VW with their incompetent staff. BTW, I was not asked for a review of their service afterward.

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

This is my second VW purchase from National. Most recent about 10 months ago. I go in for my first 'free' oil change, and was presented with a $65 bill upon pick-up. When questioned, the tech said they don't do 'free' oil changes anymore. Ummm, that's one of the reasons I bought another VW. One of the perks. I was told upon purchase 'free oil for life'. Well apparently it's no longer 'free oil for life'. They will NEVER get any future business from me, or anyone who asks my opinion of them. Congratulations National VW. You've lived up to the smarmy car sales lot stigma.