Hendrick Volkswagen of Concord

I had the wonderful opportunity to work with Mr. Edward French while purchasing my Atlas Cross Sport. Over the past few weeks, Mr. French worked diligently with me to find the perfect vehicle that met all of my requirements. Throughout the entire process, he was consistently pleasant, kind, and accommodating. Mr. French took the time to understand my concerns and was transparent every step of the way. He never misled me or provided inaccurate information to influence my decision for the sake of making a sale, which I truly appreciated. After purchasing the vehicle, I experienced an issue connecting Apple CarPlay and returned to the dealership right away. I was pleasantly greeted by Mr. French along with a service team member, Mr. Harvey Hunt, who ensured the issue would be resolved—and it was handled promptly. As a woman shopping for a car on my own, the experience can often be nerve-wracking due to the stigma surrounding this industry. However, I felt completely respected, heard, and supported throughout this entire process. I am extremely satisfied with my experience and would highly recommend Mr. French to anyone looking for an honest and professional car-buying experience.

I was greeted by a team member the moment I drove into their parking lot and thereafter. My service provider attended to me with great deal of honesty. I will always go back to the same facility to have my car serviced. Every one was so nice and pleasant.

Excellent dealer, excellent service. Very friendly and knowledgeable of their product. The advisor was thorough, fast and helped me understand the issues that are no longer issues with my car!