Steet Ponte Volkswagen in Yorkville including address, phone, dealer reviews, directions, a map, inventory and more

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5046 Commercial Dr
Yorkville, NY 13495

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Reviews of Steet Ponte Volkswagen

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst experience ever!!!

Reviewed by Ron from Oneonta, NYMay 03, 2022

I live an hour from the dealership and called and spoke to a salesman about a 2015 Honda Civic they had listed. He told me it comes with 2 sets of tires and would have new brakes all the way around. I get up there and he tells me the woman who traded it in wants the tires back but that he would look into getting me a discount on the car. We take it for a test drive and he mentions that he can hear a noise in the back brakes. He ends up not fulfilling his promise of a discount but I still put a $100 deposit on the car. This was on a Monday afternoon. He told me the car would go into the shop the next morning. He then says to me "the least you will have is new rotors on the front." No mention of on the back. He also tells me he will email me a list of the work the shop did on the car. He never sent it. Thursday morning I email the salesmanager saying I wasn't happy with the way the salesman handled the sale and that I wanted to cancel the sale and wanted my deposit back. The salesman texts me saying his mgr just handed him my email and that the car would be going in the shop that morning. He also tried to guilt me saying he came in special on his day off to make sure the car was ready. I told him I still wanted to cancel the sale and to please let me know when my deposit check would be mailed to me. He never responded. Today is Tuesday and I still haven't received my deposit back. I definitely do not recommend this dealership to anyone!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Jason Jones was incredible!

Reviewed by David Zagyva from Cicero NYDecember 04, 2021

I would recommend buying a car from this dealership only if Jason Jones is the salesmen. His professionalism and attention to detail was incredible. He actually listened to what I wanted and didn't try to sell me something I didn't need. I can see him running the dealership one day and that would be a good thing.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 4

Buying Process 5

Quality of Repair 4

Maximum rating = 5

2.3 (out of 5)

GM wouldn't honor what service manager promised

Reviewed by Amy H from Jordanville, NYDecember 12, 2019

Harold Coffin III in service was great. He supported a tire issue we were having with our 2019 Atlas. However, two days later, the manager Edward Jandreau called to let us know that he needed to consult a mechanic (someone who "really knew what they were doing"). After deliberation, Mr. Jandreau called to let us know that he would not be able to honor the warranty that Mr. Coffin had given us two days prior. We have heard the stories about Steet VW, but gave it a try for our first VW purchase. We love our VW Atlas and will certainly purchase another, but it will be from NYE VW of Rome. Our salesman, Jeff Velardi was outstanding, and our service experience thus far has been good (minus the small hiccup of going in for our scheduled oil change, only to be told they were out of oil!). We truly appreciated Harold Coffin III in his attempt to get us to be lifelong Steet customers. Unfortunatley, Mr. Jandreau didn't share his beliefs.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 5

Quality of Repair 1

Maximum rating = 5

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