Steet Ponte Volkswagen in Yorkville including address, phone, dealer reviews, directions, a map, inventory and more

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5046 Commercial Dr
Yorkville, NY 13495

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Reviews of Steet Ponte Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

46 out of 50 people said they would recommend this dealer

1 (out of 5)

GM wouldn't honor what service manager promised

Reviewed by Amy H in Jordanville, NYDecember 12, 2019

Harold Coffin III in service was great. He supported a tire issue we were having with our 2019 Atlas. However, two days later, the manager Edward Jandreau called to let us know that he needed to consult a mechanic (someone who "really knew what they were doing"). After deliberation, Mr. Jandreau called to let us know that he would not be able to honor the warranty that Mr. Coffin had given us two days prior. We have heard the stories about Steet VW, but gave it a try for our first VW purchase. We love our VW Atlas and will certainly purchase another, but it will be from NYE VW of Rome. Our salesman, Jeff Velardi was outstanding, and our service experience thus far has been good (minus the small hiccup of going in for our scheduled oil change, only to be told they were out of oil!). We truly appreciated Harold Coffin III in his attempt to get us to be lifelong Steet customers. Unfortunatley, Mr. Jandreau didn't share his beliefs.

Customer Service 2

Buying Process 5

Quality of Repair 1

Overall Facilities 4

Maximum rating = 5

1 (out of 5)

I will not return to this dealership

Reviewed by Kim P. in Westwinfield, NYFebruary 27, 2019

After choosing my new car on lot. The salesman and I agreed on a final price with the understanding I would return next day to complete sale. This whole process was a complete waste of my time!! Next day the price we agreed on was not honored!! Additional charges were added to the original agreed price I consider this a deceptive and dishonest business practice! I will not return to this dealership! VERY DISAPPOINTED !!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

1 (out of 5)

Very disappointed!

Reviewed by Diana F in New Hartford, NYFebruary 25, 2019

Feel dealership deceived me. Promised deal was not as expected. Felt they simply wanted to get me to showroom, then added to the price quoted over the phone for the vehicle I asked about. Very disappointed they did not honor what they told me initially. Shop Around! Get true prices before making decision. Angry in New Hartford!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

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