Tasca Volkswagen White Plains

I am extremely disappointed with my experience at Tasca Volkswagen of White Plains and feel compelled to warn others. I leased a 2025 VW Taos from this dealership and, at the same time, attempted to finance a BMW that was on their lot. I placed a $500 refundable deposit toward the BMW, which ultimately did not work out. What should have been a simple refund process turned into weeks of frustration, repeated calls, and unacceptable behavior. I initially went in person to request my refund—nothing was processed. I then called three separate times, each time being told the refund would be handled and that I simply needed to provide my card information again. Still, nothing happened. On my final attempt, I had to return to the dealership in person yet again. At that point, I was given the runaround and made to feel as though I had somehow used the wrong card. Only after I explained that the payment was made via Apple Pay (which scrambles card numbers for security) did two front desk representatives go into the back and whisper, “just process it.” I was then asked to tap for Apple Pay again to finally receive my refund. When I asked why no one had called me to help resolve this earlier, I was told by an employee: “You know we have to make our money somehow.” That comment was shocking and completely inappropriate—especially considering I had already leased a vehicle from them and was actively trying to give them more business by financing another car. For context, that BMW is still sitting unsold on their lot. As if that weren’t enough, while discussing financing, the dealership added the BMW to my auto insurance without my authorization or purchase, forcing me to spend additional time correcting their mistake and removing a vehicle I never owned. I am a hard-working mother. I do not have $500 to just give away, nor should I have to fight this hard to receive money that was clearly refundable. While I do like the vehicle I leased, I will never give this dealership another penny, and I am strongly considering returning my lease altogether. This dealership lacks professionalism, accountability, and basic respect for its customers. Proceed with extreme caution.

I am extremely disappointed with my experience at Tasca Volkswagen of White Plains and feel compelled to warn others. I leased a 2025 VW Taos from this dealership and, at the same time, attempted to finance a BMW that was on their lot. I placed a $500 refundable deposit toward the BMW, which ultimately did not work out. What should have been a simple refund process turned into weeks of frustration, repeated calls, and unacceptable behavior. I initially went in person to request my refund—nothing was processed. I then called three separate times, each time being told the refund would be handled and that I simply needed to provide my card information again. Still, nothing happened. On my final attempt, I had to return to the dealership in person yet again. At that point, I was given the runaround and made to feel as though I had somehow used the wrong card. Only after I explained that the payment was made via Apple Pay (which scrambles card numbers for security) did two front desk representatives go into the back and whisper, “just process it.” I was then asked to tap for Apple Pay again to finally receive my refund. When I asked why no one had called me to help resolve this earlier, I was told by an employee: “You know we have to make our money somehow.” That comment was shocking and completely inappropriate—especially considering I had already leased a vehicle from them and was actively trying to give them more business by financing another car. For context, that BMW is still sitting unsold on their lot. As if that weren’t enough, while discussing financing, the dealership added the BMW to my auto insurance without my authorization or purchase, forcing me to spend additional time correcting their mistake and removing a vehicle I never owned. I am a hard-working mother. I do not have $500 to just give away, nor should I have to fight this hard to receive money that was clearly refundable. While I do like the vehicle I leased, I will never give this dealership another penny, and I am strongly considering returning my lease altogether. This dealership lacks professionalism, accountability, and basic respect for its customers. Proceed with extreme caution.

I recently worked with Mark Richards to renew a lease for a new Taos. From the start Mark was informative and patient. He walked me through the whole process and we got a new deal done that day, I really appreciate Mark for his attentiveness and clear communication. He also followed up with me several times afterwards just to check in. It was a pleasure working with Mark.