Tasca Volkswagen White Plains

My vehicle requires a software update, prompting me to schedule an appointment with the service department. They advised me to arrive at 8am. and informed me over the phone that I could leave my car and retrieve it at the end of the day. Upon arrival, I encountered an attendant who was notably curt from the outset. A gentleman approached to collect the keys, and she instructed him to hold. She then informed me that repairing my vehicle would take more than one day. I clarified that I was told I could pick it up at the end of the day. Subsequently, she began speaking in Spanish. Although I am proficient in Spanish, it was apparent she could not discern this. She then communicated to a colleague in Spanish, "here is another guy who is going to need a ride home, and we can't send him back with the Uber." She then stated she needed to speak with the manager. She entered an office with a glass door, pointed at me, and returned to inform me that I needed to reschedule because the parts required for my vehicle were unavailable. Parts? I had previously contacted VW, which provided a letter indicating that my vehicle only required a software update. I am perplexed as to where the parts mention originated. Consequently, I have decided to seek service elsewhere. I advise against visiting this establishment, which is rated two stars on Yelp for a reason. I will not return again.

My vehicle requires a software update, prompting me to schedule an appointment with the service department. They advised me to arrive at 8am. and informed me over the phone that I could leave my car and retrieve it at the end of the day. Upon arrival, I encountered an attendant who was notably curt from the outset. A gentleman approached to collect the keys, and she instructed him to hold. She then informed me that repairing my vehicle would take more than one day. I clarified that I was told I could pick it up at the end of the day. Subsequently, she began speaking in Spanish. Although I am proficient in Spanish, it was apparent she could not discern this. She then communicated to a colleague in Spanish, "here is another guy who is going to need a ride home, and we can't send him back with the Uber." She then stated she needed to speak with the manager. She entered an office with a glass door, pointed at me, and returned to inform me that I needed to reschedule because the parts required for my vehicle were unavailable. Parts? I had previously contacted VW, which provided a letter indicating that my vehicle only required a software update. I am perplexed as to where the parts mention originated. Consequently, I have decided to seek service elsewhere. I advise against visiting this establishment, which is rated two stars on Yelp for a reason. I will not return again.

I am not a fan of this service department at all. The thing that I truly dislike is, every time I go for service I need to update my email address as that is how I ask for my updates to be sent. They say they will give me a hard copy just in case I don't get the email. However, when reviewing the documentation given at the end, it is still wrong. It has been years and they still cannot update it in all the correct places. Moreover, if I explicitly ask for correspondence to be via email, the default should not be SMS.