130 Sunrise Highway
West Islip, NY 11795

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Sales: 631-251-4276

Used Cars: 631-251-4276

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Volkswagen of West Islip

Overall Rating:

4.1 (out of 5)

69% recommend this dealer

165 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I called this VW of West Islip dealer about the ID Buzz

Reviewed by WJMWJMNovember 11, 2025

I called this VW of West Islip dealer about the ID Buzz they advertised online for $47,996. Since I'm out of state, I asked for the out-the-door price. First, “Mariah” tells me they only provide OTD prices if you're at the showroom. But she passes me to Kate Jordan, who immediately hands me off to “Greg”. Greg also waffles on pricing, saying he needs to talk to the general manager and will get back to me. Hours later, I get a text saying they will beat any offer I get in writing from another dealer. Are you kidding me? Why did we all waste each other’s time if you’re just going to run a bait ad, advertise a low price, and never honor it? There are plenty of other VW dealers… go to them and don’t waste your time here with these fools.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your response. Please provide the "Junk Fees" you are talking about when you have some time.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT buy a car from this dealership!

Reviewed by DZBNovember 11, 2025

DO NOT buy a car from this dealership! Purchased a used car from them and they never gave me a bill of sale, never explained any part of the purchase price AND charged $4000 more for the car than what they advertised and what we we told we would pay even after providing proof of what the price should have been Now they refuse to answer my questions about the price and have made excuses as to why NO ONE has responded to my question which I have called texted emailed and left voicemails about every day since we purchased it DO NOT trust anyone at this dealership

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

DZB Thank you for your feedback, we appreciate all our clients reviews both positive and negative as it helps us get better. I see notes in our system to schedule for you to come down to go over any questions. Please reach out to me by email directly and i would be very happy to schedule a time for you to come down to go over the questions you have with our business managers. My email is Vito@ippautogroup.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We had the best experience we just bought a new car at VW

Reviewed by MurphykerriannOctober 19, 2025

We had the best experience we just bought a new car at VW West Islip and we’re blessed to have met Joe Dileo . He made the process a pleasure. Very honest and friendly people !! We will be back …

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your positive review! We are so glad that Joe and the team took great care of you and made your experience with us was 5-stars. Our guest's satisfaction is our utmost priority. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volkswagen of West Islip

Welcome to Volkswagen of West Islip, your trusted destination for all things Volkswagen in Long Island! We offer a wide selection of new and certified pre-owned vehicles, from the sporty Golf to the versatile Atlas. Our friendly and knowledgeable staff is dedicated to helping you find the perfect car that suits your lifestyle and budget. Our state-of-the-art service department, staffed by certified technicians, ensures your vehicle remains in top condition with routine maintenance and genuine parts. At Volkswagen of West Islip, we prioritize customer satisfaction and strive to make your car-buying experience enjoyable. Visit us today and experience the Volkswagen difference!

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