18493 US-11
Watertown, NY 13601
Sales: 866-983-9352
Used Cars: 866-983-9219
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Watertown, NY that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
If there was a negative star rating this dealership’s
If there was a negative star rating this dealership’s service department would receive that. Probably had the worst customer service we’ve ever received. Our son’s vehicle went in for repairs 8 months ago. Price went from around $4000 to over $13000 and it barely runs. We had to drive from Western Canada to help out with a vehicle because of their incompetence. Poor communication. Not an apology for anything, just a series of excuses. We’ve had volkswagen products from Canada for 10 years with great service. This is unbelievable. Buy your vehicle elsewhere - wouldn’t use this service department for anything!
Dealer Response
Karen, Our top priority here at Bob Johnson Volkswagen of Watertown, is customer satisfaction. I would like the opportunity to speak with you about your son's recent experience with our Service Department, particularly regarding the rise in repair costs and the extended wait times. Your feedback is invaluable, and I would greatly appreciate it if you could call me at your earliest convenience. Best Regards, General Manager (315) 788-8989
Maximum rating = 5
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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