5700 Sunrise Highway
Sayville, NY 11782
Sales: 888-897-0590
Used Cars: 888-897-0590
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 5:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | Closed |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 3:30pm |
See all dealerships near Sayville, NY that carry Volkswagen
Overall Rating:
4.6 (out of 5)
98% recommend this dealer
1205 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Troy, Gene & Prescott are wonderful people and made my
Troy, Gene & Prescott are wonderful people and made my new car purchase the easiest I've ever done. As a woman it's infuriating trying to buy a car, but the team here made it so smooth and worked with me after listening to me rant about another dealership trying to take advantage. I'd give them 10 stars if I could!
Dealer Response
Dear kgillespie331, Thank you for purchasing your Volkswagen from us and for taking the time to write this review. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Maximum rating = 5
This is my 4th vehicle I bought from East Hills all
This is my 4th vehicle I bought from East Hills all because of the great service department. I live in Nassau Country and drive an hour each way to Sayville just to get my car serviced. Bill and his staff are knowledgeable, friendly, courteous. If it were not for their service department I would would not have bought my 2nd, 3rd and 4th vehicle from them. Keep up the great work!!
Dealer Response
Dear Brendan, Thank you for your continued loyalty to us and for taking the time to write this review of the quality of our service department. From our service manager to our entire service team (and the rest of our company), we appreciate your business and we wish you all the best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Maximum rating = 5
East Hills Shady with sunshade sunroof repair
After many visits to over a period of YEARS with Sayville and then VW East Hills for a faulty sunroof leak, they (VW EAST HILLS) finally diagnosed the leak with a solid answer after many vague and unacceptable ones and replaced the seal and sunroof frame on my vehicle which they found 'accidentally' or without intent - Sad to see their finding it was after acknowledging a "manufacturer's defect with adhesive, then trying to charge me for a pro rated part which was actually eventually covered under warranty). When the car was returned, it was returned dirty with stains on the headliner and the sun visor not working properly failing to close all the way and with tools in the vehicle. I have worked with VW corporate and failed to receive a formal response from VW East Hills. There are other issues too long to describe here, but though I love my VW, the service at VW East Hills has really fallen down at the end of the game. Very disappointing. Now I have to go back again after many visits to have a new problem addressed after I am not sure the old one is even correctly repaired. VW support from Corporate has been Better than Average, but VW from East Hills at the end of the game just didn't deliver the goods. It's sad to see customers pushed to the point of breaking after dealers appear to not listen to customers on problems. If they did all they said, it's too bad that we are here now because they continually were unable to resolve the issue or have improperly returned the vehicle with damage to it. This will be followed up with a complaint to New York State Consumer Protection using a CONSUMER COMPLAINT FORM from the Department of Consumer Protection and a complaint to the Motor Vehicles using form VS-35 with the NYSDMV covering in some cases vehicles under warranty beyond 3000 miles and warranties in writing.
Dealer Response
Dear Thomas, I’m sorry that this is the first I’m hearing of the issues with your sunroof. The resolution to the manufacturer’s defect enabled us to replace the sunroof frame and seal. Up until that point, the manufacturer’s instructions were to perform the repairs we did. The pro-rata coverage was due to a miscommunication as we fed the cost through the manufacturer’s defect warranty, which required a pro-rata charge. As soon as you told us you had a separate, manufacturer warranty that was outside of the warranty that came with your vehicle, we changed the charges. Regarding the stains on the headliner, the sunvisor not working properly, and the tools left inside the vehicle, there is no excuse for this. This is not how we conduct business. It was relayed to me we’ve offered to clean these stains, repair the sunvisor and remove the tools. When is a convenient date/time to do this? Would you kindly let me know? Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Maximum rating = 5
We believe in providing you with a superior Volkswagen shopping experience right here at East Hills VW of Sayville. East Hills VW of Sayville, one of the few remaining family owned Volkswagen dealers on Long Island, has been going strong since 1955. We always want to be there for our Volkswagen customers and the Volkswagen brand. We will get you the new Volkswagen that you have been looking for whether you are looking to lease or buy. In Sayville we will greet you with that family owned atmosphere that you may have thought you would never find again in a dealership. We will find the perfect vehicle for you with the Volkswagen brand when you are looking for a new vehicle, and if you are contemplating something used, then we will help you out with that too. As a Volkswagen dealership on Long Island, right off the Sunrise Highway, we can easily serve customers in Patchogue, Smithtown, Islip, the Hamptons, and along the South Shore. If you are looking for a place to get your Volkswagen the service that it needs, then our experienced and seasoned service staff give you and your vehicle the care that you deserve. Come to East Hills VW of Sayville in Sayville, New York and let us show you everything that you are capable of with the Volkswagen brand.
Find out what your used car is worth with our appraisal tool.