5865 Rome-Taberg Road
Rome, NY 13440

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Sales: 315-795-4571

Used Cars: 315-795-4571

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of NYE Volkswagen

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

390 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The customer service is excellent!

Reviewed by tracyclark26January 23, 2026

The customer service is excellent! Quality service and timely. Can’t say enough about the ease of service at Volkswagen of Rome.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Everyone was friendly and helpful.

Reviewed by Dcona1January 20, 2026

Everyone was friendly and helpful. Everything was relatively straightforward and easy to follow. I only gave it 4 stars because of the hidden fees.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We appreciate your feedback and are eager to better your return experience.

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very easy and pleasant to work and deal with.

Reviewed by debearlharrisJanuary 18, 2026

Very easy and pleasant to work and deal with. Would deal with them in the future.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About NYE Volkswagen

We make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you.

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