Cooley Motors

Ethics and service highly questionable. Recently bought a used vehicle which displayed a check engine light only one week after purchase. Turned out to be $5K repair on a 12K vehicle. GM replied, sorry, no warranty and lemon law does not apply. Diagnostic history proves issue was present prior to the sale. Acquired this info. on my own in just a couple of hours. Doesn't say much for Cooley Service "Inspection Process". Legal? Maybe. Ethical? No. Makes sense now why the sales rep suggested to forgo any additional warranty. Buyer beware. I suggest going elsewhere.

Very poor customer service. I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could perform the services which they confirmed and that's all they said. I show up at the appointed time and they had failed to let me know in advance that one of the services is a 3-day process and that they were incapable of performing the second service. I asked why they didn't tell me this when I called them the day before and they claimed I probably spoke with their third-party answering service. Maybe have your service advisors answer the service calls instead of an answering service. Will not be recommending this dealer to anyone.

The management of this dealership should truly terminate their service rep team. I lived a nightmare for 3+ months with service from November 2022 - Feb 2023 - it has taken me this long to organize my facts & thoughts - and warn others. My VW Atlas Sport was infested with rodent damage from tip to tail, including the ceiling and floor carpets. (the car was NOT purchased from Cooley ). When first brought to Cooley - I inquired with them about a rental. I was told there was a huge Wait List, and to keep checking back. I did - every 2 weeks. Several Weeks later, the dealership where I purchased the car called and Cooley told Seller Cooley never offers a rental on warranty work. Ever. So they lied to me. Strike One. Cooley stated they had to wait on a Headliner to come in - which took over 3 months. I checked with an outside Volkswagon Dealer who stated this could be true, so I'll give them that one. Upon picking up my car in early February - mind you - I LOVED this car from day one ( and it was my overall 5th VW) - I asked to look it over before I made final payment ( the deductible). Sue & Jim - 2 Service Reps looked at me like I had 2 heads and asked for their SSN... I looked over the car- not only was it filthy on the outside ( seriously - not even a courtesy wash?), it was filthy on the inside with dust & dirt. I looked up under the driver and passenger dashboard area and there was white/grey "Stuffing" coming out. The driver running board was missing some reflective pieces - "that has nothing to do with us" is what I was told. Strike Two. When I asked Sue in Service about this- She was curt, dismissive and firmly stated "That's just how it is". I was in tears and there was absolutely no reassurance or empathy. Strike Three. I will never, ever recommend this dealership - and have already reached out to Volkswagon Corporation to give them a heads up on one of their dealers. My VW Atlas sport was in the shop longer than I had it - I had not even made a 3rd payment with the damage came to light. When I picked up the car, I could not even enjoy it and traded it within 30 days of getting it back from repair. For a Land Rover.