Volkswagen and Mazda
New Car Dealership in Rensselaer, NY
Overall Rating
3.9/5
Read dealer reviews
Cooley Motors in Rensselaer, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Thanks for shopping Cooley Motors!
Need service for your new Volkswagen or Mazda?
Cooley Motors's Volkswagen-trained mechanics can help.
Cooley Motors Reviews
Overall Rating
3.9/5
38 out of 54 people recommended this dealer
DEALERSHIP NIGHTMARE!!!
Reviewed by DJN
in Niskayuna, New York
July 23, 2020
I have purchased many cars and this was by far the worst experience I have ever had. When I went in to pick up my new car, the Sales Manager, Larry Cole, tried to exhort more money from me. This after I put down a down payment and was told how much my Cashier's check would have to be to pick up my car. Cash Deal. He demanded I write him a check or I would not get my car. He threw my Cashier's check at me and told me to get out - he didn't want my business. I should have left. I wrote a check and just wanted to get out of there. I was so shaken up, I never fully inspected my car before leaving. When I arrived home, I saw my car was dirty and the clock was incorrectly set. In going through my paperwork, I found the blank, unsigned New Car Get Ready Inspection Form. It was never done. I tried to negotiate with the GM, Ted. He was uncooperative just like the others at this dealership. I am a 64 year old widow. This should have been an enjoyable experience for me and instead turned into a nightmare. Stay far, far away!! They have my 2014 CX-5 on their lot for $15,999 with 26K miles. They will make money on it, but ZI will never give them another cent. I have contacted Corporate MAZDA and my own personal attorney. BEWARE!!!!!
What a nightmare !!!
Reviewed by Mick
in Rensselaer ny
December 05, 2019
This is an update of my terrible review earlier . I still haven't received the registration for my new car . I called DMV and they told they haven't even received the paperwork yet. 10 days later.
Cooley blamed it on the snow and said to wait a few days.
Recommend to a friend ? I wouldn't recommend them to an enemy.
I never seen anything like this from any other dealer I had brought a car from.
What a nightmare !
Run away now
Reviewed by Joe
in Watervliet, NY
September 17, 2019
I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly took care of the problem. Drive the car home and still water is coming out of the vent. Called them to explain that I was still having the same problem and was told to just drive it for a week and it should stop. Of course that didn’t solve the problem so I brought the car back a 2nd time. Again they said the car is fixed now we found a stick in the drain for condensation... I take the car home and after the AC is on for a short time water continues to leak... the carpet is completely soaked and I’m worried about mildew or mold. I call the service department and explain to them the inconvenience of now having to bring the car back a 3rd time for what should have been fixed correctly to begin with. Both my wife and I work and we have to shuttle toddlers back and forth to pre-school on top of working different shifts in an operating room. The very rude and unsympathetic service employee I was speaking to grew tired of me explaining my situation to him and said “ we are done here” and hangs up the phone on me. I have never been treated so poorly by a “service department” in my life.... I have been a long time customer of Cooley Mazda but I will never do business with them again... I apologize for the very long rant....
