Cooley Motors

I bought a used car with paint damage in 2025 and was promised a buff job to clean if off as well as a free oil change. Well, after a minimum of 5 calls into both the service and sales department as well as service and sales managers. I have been told they do not do those services there and a myriad of other excuses. The service department sends me to sale s and sales send me to service. I have received no call back from the service or sales managers. My specific salesperson, Mike, has stopped responding to any text or other communication at all. So far, I am happy with the car but do not appreciate being deceived and ignored. Buy beware of false promises, especially from Mike in sales.

Ethics and service highly questionable. Recently bought a used vehicle which displayed a check engine light only one week after purchase. Turned out to be $5K repair on a 12K vehicle. GM replied, sorry, no warranty and lemon law does not apply. Diagnostic history proves issue was present prior to the sale. Acquired this info. on my own in just a couple of hours. Doesn't say much for Cooley Service "Inspection Process". Legal? Maybe. Ethical? No. Makes sense now why the sales rep suggested to forgo any additional warranty. Buyer beware. I suggest going elsewhere.

Very poor customer service. I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could perform the services which they confirmed and that's all they said. I show up at the appointed time and they had failed to let me know in advance that one of the services is a 3-day process and that they were incapable of performing the second service. I asked why they didn't tell me this when I called them the day before and they claimed I probably spoke with their third-party answering service. Maybe have your service advisors answer the service calls instead of an answering service. Will not be recommending this dealer to anyone.