3524 Southwestern Blvd
Orchard Park, NY 14127

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Sales: 716-662-5500

Used Cars: 716-662-5500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 9:00am – 4:00pm

Reviews of Volkswagen of Orchard Park

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Absolutely the smoothest and most enjoyable car buying

Reviewed by VW REDAugust 20, 2024

Absolutely the smoothest and most enjoyable car buying experience I’ve ever had. From my initial contact with John Witkowski via text, to meeting him for a test drive to delivery; John made the process easy. John knows the product, is passionate about the product and his passion may be contagious. John made sure I knew about all of the features of my 2024 Tiguan SEL R Line. There were a few features I wasn’t aware of until he showed them to me during my delivery “training”. My husband purchased a VW Taos in a different market in 2023, I can’t stress how different the process was for him. I will return to VW of Orchard Park to see John when I need a new vehicle and will not hesitate to recommend John to family and friends

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Wanted a smart key programed.

Reviewed by dsasko301February 29, 2024

Wanted a smart key programed. They could not program the key but still charged for the service. When explained to me why it did not make sense. My wife and I found out after the failed & charged attempt that a used smart key cannot be programed because the previous VIN is in the chip. I had found this out when I contacted another VW dealer for some kind of reasonable explanation. The Service writers were aware of this issue, one of the writers even had this issue with his parents Audi. They had two opportunities to advise us of this prior to starting the service but did not. I should have researched this myself prior to making the appointment, but sometimes you have to rely on the dealers knowledge and enthusiasm in helping fulfill the customer's needs. Yes the vehicle was purchased from them. Now with the added failed expense and the purchase of a key and programing I will be out over $400.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bad customer service and shady sales people

Reviewed by Chris from Orchard park, new yorkAugust 07, 2021

Terrible customer service. Very shady. They don’t return calls or emails and won’t provide documentation when asked. They acted like I was bothering them when I wanted some kind of documentation on what was coming with the vehicle (ie model and packages). I wanted to make sure they were quoting me on what I requested. Never received the info even after I email and called twice each. I do not recommend.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Volkswagen of Orchard Park

Our family-owned VW dealership is located in Orchard Park NY and has been serving the Buffalo and Western New York area for over 25 years! We are a recipient of the coveted Wolfsburg Crest Award the most prestigious award for a Volkswagen dealership. This award is a symbol of our commitment to our customers and their needs. From sales to service we take pride in our customer service and always strive to achieve customer satisfaction. We serve all of our Buffalo to Amherst and Western New York VW car shoppers. If you send an email with any additional questions our social media department is always ready to assist you.

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