Volkswagen of Orchard Park

Absolutely the smoothest and most enjoyable car buying experience I’ve ever had. From my initial contact with John Witkowski via text, to meeting him for a test drive to delivery; John made the process easy. John knows the product, is passionate about the product and his passion may be contagious. John made sure I knew about all of the features of my 2024 Tiguan SEL R Line. There were a few features I wasn’t aware of until he showed them to me during my delivery “training”. My husband purchased a VW Taos in a different market in 2023, I can’t stress how different the process was for him. I will return to VW of Orchard Park to see John when I need a new vehicle and will not hesitate to recommend John to family and friends

Wanted a smart key programed. They could not program the key but still charged for the service. When explained to me why it did not make sense. My wife and I found out after the failed & charged attempt that a used smart key cannot be programed because the previous VIN is in the chip. I had found this out when I contacted another VW dealer for some kind of reasonable explanation. The Service writers were aware of this issue, one of the writers even had this issue with his parents Audi. They had two opportunities to advise us of this prior to starting the service but did not. I should have researched this myself prior to making the appointment, but sometimes you have to rely on the dealers knowledge and enthusiasm in helping fulfill the customer's needs. Yes the vehicle was purchased from them. Now with the added failed expense and the purchase of a key and programing I will be out over $400.

Terrible customer service. Very shady. They don’t return calls or emails and won’t provide documentation when asked. They acted like I was bothering them when I wanted some kind of documentation on what was coming with the vehicle (ie model and packages). I wanted to make sure they were quoting me on what I requested. Never received the info even after I email and called twice each. I do not recommend.