Middletown Volkswagen

1) Vehicle was being repaired for 5 weeks… It was clear our vehicle was not a priority to expedite the process. 2) For the majority of the five weeks if I got an update, I had to show up in person because my phone calls were not returned most of the time. 3) I asked for a full assessment prior to fixing because I didn’t want to spend too much money. They finally fixed the original problem but then afterwards they identified another problem that would not pass inspection. So now if I wanted it to pass inspection, I have to pay more than twice what I originally agreed. I told service rep if I knew this ahead of time I wouldn’t have done the original repairs. I would have not fixed it at all and traded it in. It is clear that they are understaffed and over worked. I’m sure they are nice people but my experience was not good at all. I would not buy a car there or get any additional service.

Dan's performance has been incredibly frustrating. He often interrupts and doesn't listen to concerns. Despite my repeated requests for a tire rotation during multiple visits, it was never done because he claimed it wasn't necessary. Now, I'm facing the need for new tires. Most recently, I brought my car in for front brake service, which I agreed to pay for. However, when I went to settle the bill, I discovered that the rear brakes were replaced without my consent, while the front brakes, which were the source of the noise, were ignored. I ended up having to replace the front brakes myself, wasting $800. On the other hand, Ryan has been a great help. Dan’s approach is detrimental to the department’s reputation. I’m now dealing with another issue that should be covered, but Dan seems indifferent. When I asked to speak to a manager, he refused to let me. New management should take note of these concerns.

Rose has been so patient and understanding with my car journey. She is the only one that I trust to help me find a vehicle best suited for me!