340 W Old Country Rd
Hicksville, NY 11801
Sales: 877-678-0089
Used Cars: 877-678-0089
Sales Department
| Sun | Closed |
| Mon | 10:00am – 5:00pm |
| Tue | 10:00am – 5:00pm |
| Wed | 10:00am – 5:00pm |
| Thu | 10:00am – 5:00pm |
| Fri | 10:00am – 5:00pm |
| Sat | 10:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Hicksville, NY that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Stephen Fox and Karen Palacio are extremely
Stephen Fox and Karen Palacio are extremely unprofessional. They need retraining in customer service. my concerns for my vehicle will not heard but due to the lack of respect of me trying to explain Karen and Steve continuously cutting me off. They did not keep me updated as to when my car would be serviced or how it would be service so what was wrong with it. And then I called yesterday one hour prior to closing, and they continuously refuse to call me back or answer the phone when I called. Instead, Karen Palacio Decided that it was OK to badmouth Huntington Volkswagen via text message to me. I’m a customer it should not be in anyone’s beef against any major corporation that they work under. I should not be receiving text messages about an employee who is on lunch and that’s why they can’t get to my vehicle.
Dealer Response
Obviously, this is not how the interaction took place. Our service manager makes every effort to work with all customers unless their behavior becomes disrespectful. Based on your review, it seems you were asked to leave due to your conduct. You may find that a more respectful approach leads to a better outcome. It may also be best to return to your selling dealer, as they may be able to provide the experience you’re looking for.
Maximum rating = 5
Excellent Experience
Had a great experience with this dealership. This was my second car I leased through them. Manny was excellent to work with. Very kind and thorough. They got me in and out in my new car in record time. Would highly recommend this dealership.
Dealer Response
Kristen, thank you so much for choosing Platinum Volkswagen! Congrats on your new lease, and please let us know if we can be of any more assistance! josh@platinumvw.com
Maximum rating = 5
Do Not Deal With Platinum VW and Josh Lever
Josh Lever, Owner and "Sales Manager" of Platinum Volkswagen of Hicksville is a vile disgusting human. Josh didn't like that I left the firm a 1 star review for their SLOW service. Josh decided to call me and thought he could yell me into submission. Josh cursed me out and told me "come see me at the dealership." This is a unprofessional, rude, arrogant individual. Josh and his team also provided FALSE defamatory statements about me online - claiming my license was suspended. I am pursuing Josh Lever and Platinum VW for penalties for their defamation.
Dealer Response
You can keep going to every website and posting false information. The fact is you had aftermarket parts in your car and drilled through an important part in the car and now your warranty on your car is in jeopardy. This is causing you to continue to behave like a child.
Maximum rating = 5
Why Buy From PlatinumVW ?
Platinum Volkswagen in Hicksville is one of Long Island's premiere Volkswagen dealers. It's owners have years of experience in the automotive world and are family owned and operated.
Our philosophy is very simple:
It is our company policy to conduct our business in a manner that gives full attention to providing the best service to our customers. Our goal is to make you satisfied. Whether it's Sales Service Parts or Finance - if you're not satisfied we're not satisfied. That's our promise. It's our philosophy. We are confidant that you will see it and experience it the second you walk into our facility.
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