Teddy Volkswagen

If you care about your car, you have never had service done at this location. After leaving this location, we got a big bill and took our car elsewhere because of the attitude and disrespect we encountered at the Teddy Volkswagen Bronx. The service advisers are so incompetent and rude that you wouldn’t want to leave your vehicle there. The new Service manager, Michael, is as inept as his crew. Go to Manhattan or Brooklyn!

I had an outstanding experience at Teddy Volkswagen in the Bronx. I worked with Marco Buritica, Homero, and Carlos V to get a recall on the driver’s side airbag fixed, and their service was nothing short of exceptional. Each of them was exceedingly helpful, attentive, and patient, making the entire process smooth and stress-free. Their professionalism and dedication to customer satisfaction truly stood out. From the moment I arrived, they took the time to explain everything clearly, ensured I was comfortable, and kept me informed throughout the process. Additionally, I had a concern about a rear light issue, and one of the service workers went above and beyond the call of duty to assist me. Not only did they take the time to diagnose the problem, but they also provided clear explanations and potential solutions without any pressure. It’s rare to find such genuine care and dedication in a service department, and I was truly impressed by their willingness to go the extra mile. Whether it was answering my questions thoroughly or ensuring my vehicle was in the best possible condition before I left, the entire team exceeded my expectations. What impressed me even more was the efficiency of the service—I was in and out in under an hour! Many dealerships take hours, if not the entire day, to complete recall-related repairs, but Teddy Volkswagen’s service team worked with precision and urgency without compromising quality. It was clear that they respect their customers’ time and strive to provide a seamless, hassle-free experience. I highly recommend the service department at Teddy Volkswagen to anyone in need of vehicle maintenance or repairs. The combination of professionalism, expertise, and top-tier customer service makes this dealership stand out. Whether you're going in for a recall, routine maintenance, or a general concern about your vehicle, you can trust that you’ll be treated with the utmost care and efficiency. Five stars all the way! ⭐⭐⭐⭐⭐

I had a good experience, I did a buy back of my car lease,Doug and the team went above and beyond to make sure it all happened.I was really impressed with the professionalism that was shown. Thank you guys! And I’ll always be a loyal customer.