Bayside Volkswagen

I am writing regarding my recent experience with your dealership and to request the full refund of my factory pre-order deposit for a Volkswagen Golf R, placed approximately three years ago. On August 19, 2025, at about 3:00 PM, I contacted Bayside Volkswagen by phone regarding my refund request. Unfortunately, my experience with two of your employees was extremely unprofessional and unacceptable. First Representative (Unidentified Female Employee) I explained clearly that I was requesting a refund of my factory pre-order deposit. Instead of listening, she pulled up unrelated information about my previous vehicle and provided me with the wrong details. She repeatedly sighed during the call in a dismissive and disrespectful manner. She transferred me to another employee. She is so rude and dismissive and repeatedly sighed in a way that was so disrespectful. Second Representative (Gus): Initially, our conversation was acceptable but quickly became unprofessional. I explained a refund of my factory pre order deposit that I have a yellow slip receipt from Bayside Volkswagen that states “factory pre-order deposit.” Gus told me he would send me an email so I could provide further information, but he used his personal email account instead of an official Bayside Volkswagen address. This is highly inappropriate and raises serious concerns about the security and privacy of my personal information. I never received the first email he claimed to send. When I informed him that my primary email sometimes has issues and offered to provide an alternate email address, he repeatedly ignored my request and instead told me—several times, in a raised tone—to refresh my inbox, log out, and log back in. (never listen) He spoke over me, raised his voice, and failed to listen to what I was saying. When I asked why he was yelling, he excused it by saying he has a hearing problem, but this does not excuse his rude and aggressive behavior. Eventually, after much frustration, he did send the information to my second email address as I had originally requested. He ignored my request (my second email address) and repeated himself with raised voice and yelled at me. “Based on my experience with both representatives, I believe the staff acted unprofessionally, did not listen to my concerns, and treated me with disrespect. Their behavior demonstrated a lack of customer service and accountability. I am requesting not only my refund but also that this complaint be formally documented and addressed by management.” After our call, I sent an email to Gus as requested, but I never received a reply or acknowledgment. This lack of follow-through further demonstrates poor communication and a lack of accountability. Another concern is that Gus asked me to send information regarding my deposit to his personal email account rather than an official Bayside Volkswagen email address. This raises serious concerns about the security and privacy of my personal information, as I expect all communications with your dealership to remain within official, secure channels. Using personal email accounts for customer transactions is highly unprofessional and unacceptable. Overall, my experience shows: • Unprofessional behavior • Failure to listen to customer concerns • Dismissive and disrespectful communication • Aggressive tone and yelling • Improper use of personal email for dealership business • Failure to follow up on promised communication This entire experience has been extremely frustrating and disappointing. As a customer, I expect to be treated with respect, professionalism, and transparency. Instead, I received the opposite.

I am writing regarding my recent experience with your dealership and to request the full refund of my factory pre-order deposit for a Volkswagen Golf R, placed approximately three years ago. On August 19, 2025, at about 3:00 PM, I contacted Bayside Volkswagen by phone regarding my refund request. Unfortunately, my experience with two of your employees was extremely unprofessional and unacceptable. First Representative (Unidentified Female Employee) I explained clearly that I was requesting a refund of my factory pre-order deposit. Instead of listening, she pulled up unrelated information about my previous vehicle and provided me with the wrong details. She repeatedly sighed during the call in a dismissive and disrespectful manner. She transferred me to another employee. She is so rude and dismissive and repeatedly sighed in a way that was so disrespectful. Second Representative (Gus): Initially, our conversation was acceptable but quickly became unprofessional. I explained a refund of my factory pre order deposit that I have a yellow slip receipt from Bayside Volkswagen that states “factory pre-order deposit.” Gus told me he would send me an email so I could provide further information, but he used his personal email account instead of an official Bayside Volkswagen address. This is highly inappropriate and raises serious concerns about the security and privacy of my personal information. I never received the first email he claimed to send. When I informed him that my primary email sometimes has issues and offered to provide an alternate email address, he repeatedly ignored my request and instead told me—several times, in a raised tone—to refresh my inbox, log out, and log back in. (never listen) He spoke over me, raised his voice, and failed to listen to what I was saying. When I asked why he was yelling, he excused it by saying he has a hearing problem, but this does not excuse his rude and aggressive behavior. Eventually, after much frustration, he did send the information to my second email address as I had originally requested. He ignored my request (my second email address) and repeated himself with raised voice and yelled at me. “Based on my experience with both representatives, I believe the staff acted unprofessionally, did not listen to my concerns, and treated me with disrespect. Their behavior demonstrated a lack of customer service and accountability. I am requesting not only my refund but also that this complaint be formally documented and addressed by management.” After our call, I sent an email to Gus as requested, but I never received a reply or acknowledgment. This lack of follow-through further demonstrates poor communication and a lack of accountability. Another concern is that Gus asked me to send information regarding my deposit to his personal email account rather than an official Bayside Volkswagen email address. This raises serious concerns about the security and privacy of my personal information, as I expect all communications with your dealership to remain within official, secure channels. Using personal email accounts for customer transactions is highly unprofessional and unacceptable. This entire experience has been extremely frustrating and disappointing. As a customer, I expect to be treated with respect, professionalism, and transparency. Instead, I received the opposite. Overall, my experience shows , Unprofessional behavior, Failure to listen to customer concerns Dismissive and disrespectful communication Aggressive tone and yelling, Improper use of personal email for dealership business, Failure to follow up on promised communication

I recently purchased a '25 Tiguan SEL. I started the process at the end of April, and the car officially released in the US at the end of May. I was referred to Gus (Mikedis) by a friend, and he has helped me throughout the entire process. There was never a sense of urgency, and Gus remained professional during the entire process. He kept me updated real-time and gave me heads-up on what to prepare for in the future. Prior to this purchase, I've despised working with car salesmen (due to the stereotypes that exist within that industry), but this has definitely shed some new, positive light on the entire experience.