Tom's Volkswagen of Union

I don’t usually write reviews, but I felt compelled to say a few words about Christian. Over the years, I’ve had more than my fair share of calls with sales professionals—some good, some not so much. But every now and then, someone stands out in a way that’s worth acknowledging. Christian is one of those people. From the beginning of our conversation, there was a calm confidence to the way he spoke. He wasn’t pushy, didn’t rely on tired sales tactics, and most importantly, he listened. It sounds simple, but it’s surprisingly rare. He asked thoughtful questions, understood my needs quickly, and communicated clearly without overselling. What I appreciated most was his professionalism. It was genuine—not rehearsed or forced. Just someone who clearly takes pride in doing his job well. I’ve been fortunate to work with many talented people throughout my career, and I can honestly say Christian is up there with the best of them. He’s the kind of person you hope to come across in business—sharp, respectful, and easy to trust. A true asset to any team. Signed, A man who once closed a deal during a power outage, using a landline and a bottle of scotch— and even then, I wasn’t as impressed as I was with Christian.

Dirty tactics. Called early morning to confirm car 2021 Jetta on website was still at dealership since we had 1.5 hour drive to get there. Spoke with Yassin who confirmed it was there. We show up that afternoon and start looking at car for about 20 minutes and no one comes to greet us. Finally I call to have someone come out. It was Yassin that came out and asked if we want to test drive. He then asked for us to come inside and told him let's look inside car and drive then we will see if car is right. He goes in to get keys and 10 minutes later comes out and said someone put deposit on car daybefore but he was off and did not know. Conveniently though he tried to steer us into other options. Said no thanks and left. Then on way home get a call from someone else asking if we were still interested in that car. Told him it's not for sale acordingb to Yassin and he knew nothing about it. Said he would check and get back to us. Never did. The car is still listed on the website for sale. Beware of bait vehicles and pricing for bait and switch tactics.

Cristian and Shemar helped us tremendously while figuring out which VW to bring home as our new car! The first person that greeted us almost immediately was Cristian. He made us feel incredibly comfortable and worked so fast to get us cars to test drive. There was absolutely no pressure with him and we didn’t feel like we were with someone that “just wanted to sell us something.”He would constantly check on us and see if we were okay and needed anything as he would bring out different models for us to test out. Cristian stayed after closing to make sure that we were all set up, gave us his contact info so that we can still ask questions even after we left the lot. If you walk into this dealership, please look for him! Shemar also worked tirelessly with such kindness and laughter throughout the process. He and Christian were a great team and helped us get the most affordable deal in our price range. Though we wanted a certain model, Shemar suggested we look at another and that was the exact one that we ended up driving home the same day. Even while we were deciding, Shemar allowed us to take it off the lot for a few hours. We went back and forth a little, but by the end, we came to a priced that worked out best for our family. We are so grateful for their kindness, hard work, and dedication to making us feel heard and seen throughout the day.