730 State Route 23 North
Pompton Plains, NJ 07444
Sales: 973-248-4821
Used Cars: 973-248-4821
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Pompton Plains, NJ that carry Volkswagen
Overall Rating:
4.4 (out of 5)
96% recommend this dealer
122 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent customer service.
Excellent customer service. They keep you updated with repairs. Highly recommended for sales and service.
Dealer Response
Thank you for your excellent review and for recommending Crestmont Volkswagen for both sales and service. We are glad to hear that you experienced outstanding customer service and that our team kept you updated throughout the repair process. Your feedback means a lot to us and we look forward to continuing to provide you with the same high level of care and support in the future.
Maximum rating = 5
Professional service representatives who provide good
Professional service representatives who provide good service and take care of my Tiguan very well.
Dealer Response
Thank you for the great review! We’re glad to hear that our professional service representatives consistently provide good service and take excellent care of your Tiguan here at Crestmont Volkswagen. Your trust means a lot to us, and we’re proud to be your go-to team for keeping your vehicle in top shape. We appreciate your support and look forward to seeing you at your next visit!
Maximum rating = 5
Dave in the service department is a rock star.
Dave in the service department is a rock star. I am pretty needy when it comes to my car, and every single time I called to check on the progress of my repairs (which was a lot, usually once a day) he was more than happy to explain everything that was going on. I had an issue with corporate VW, which has been rapidly declining in customer service as of late, and Dave fought for me to make sure they could do the repairs necessary. I have purchased cars from Crestmont in the past, and can honestly say I never had a single issue with any of them. Purchasing from another dealer out of convenience was a huge mistake, a car I bought from Reydel in Edison (my current 2019 Jetta) and a car from three county in lyndhurst (2009 Jetta Wolfsburg) both had issues. Every time, I brought those cars to Crestmont service and they fixed them the right way and didn’t charge me anywhere near what the other dealers quoted me. Needless to say, I’ve learned my lesson. I will only use Crestmont when purchasing or servicing a vehicle because they have NEVER disappointed. Shout out to Dave for being the best service manager out there, and to the techs who worked on my car. You guys are rock stars!!
Dealer Response
Wow—what an amazing review! We truly appreciate you taking the time to share your experience with Crestmont Volkswagen and for recognizing Dave in our service department. He really is a rock star, and we’re so glad to hear that he provided exceptional service, clear communication, and fought on your behalf to ensure your Volkswagen repairs were taken care of properly. Your loyalty and trust mean everything to us, and we’re honored that you continue to choose Crestmont Volkswagen for both purchasing and servicing your vehicles. It’s great to know that despite challenges with other dealerships, our team has consistently provided reliable, high-quality repairs at fair pricing. Thank you again for your support and your kind words! We’ll be sure to pass along your appreciation to Dave and our hardworking technicians. We look forward to serving you for many years to come!
Maximum rating = 5
Here at Crestmont Volkswagen, we are a family owned dealership that has been serving the Pompton Plains area for years! We love working with every customer that walks on to our lot, whether they have never been here before or they are buying their fifth vehicle from us. That is the best aspect of our dealership and our sales team. We treat each customer like they are family, because that’s what the Crestmont Volkswagen founders would want us to do!
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