Crestmont Toyota/Crestmont VW in Pompton Plains including address, phone, dealer reviews, directions, a map, inventory and more

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730 NJ-23
Pompton Plains, NJ 07444

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Sales: 201-538-2126

Used Cars: 973-839-2500

Reviews of Crestmont Toyota/Crestmont VW

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

171 out of 177 people said they would recommend this dealer

1 (out of 5)

Terrible Experience

Reviewed by Farzan Taschayyodi in New JerseyOctober 16, 2020

The service department is an absolute joke and it starts at the top with their so called “manager” Bob Gross. Unprofessional and disrespectful beyond words. I dropped of my ‘16 Golf R at night for what should’ve been routine warranty work with any competent dealership. I go to pick up the car the next day and noticed wheel damage that clearly happened there as you can tell from the discoloration between the freshly damaged area and the rest of the wheel. Multiple dealership employees there at the time agreed that the damage was obviously recent and while the car was in their possession. The service manager who wasn’t even there denied responsibility and referred to an Inspection Report that was written in pencil claiming the damage was existing despite the evidence clearly proving otherwise. His counter argument was “We don’t damage cars and you’re just trying to make a quick $500”. Surely not the type of company I would ever want to do business with again. We have bought two GTI’s, a Tiguan, a Touareg, and two Golf R’s from Jack Daniels VW in Fair Lawn, NJ as well as a 4Runner TRD Pro, Tundra TRD Pro, and FJ Cruiser Trails Team Edition from Prestige Toyota in Ramsey with nothing but positive experiences. We will no longer be visiting Crestmont Volkswagen or Crestmont Toyota and strongly advise you reconsider as well. As clear from previous reviews. They just deny any wrong doing. It seems their customer service policy is. “The dealership is always right”

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Love my 2016 Toyota Highlander

Reviewed by Vito and Carmela Nuzzi in Wayne, NJApril 28, 2016

Daniel Cifelli was a 10 plus salesperson, we wanted a specific highlander and he got what we wanted. He is very professional and high knowledge of his job. Made it very easy and very accomodating with our lease. Thank You Daniel....I will definitely recommend crestmont and top salesperson Daniel...

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great purchase experience

Reviewed by Linda Ribeiro in Pequannock - NJJanuary 06, 2016

I purchased a new Toyota on Jan/02/16 from Toyota. I'm very happy with it. I got excellent and attentive attention from Daniel. He was very professional, patient, and helpful with all my questions. I would give him an eleven out of ten if I could. Thanks Daniel!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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