AutoFair Volkswagen of Nashua

I appreciate the service and explanations when I am checking in with my vehicle. I am frustrated with the time it is taking to get a “module” in for carnet to work. It has been 4 months of waiting and being told the end of the month… or we are at the mercy of the supplier. You are not the only customer waiting for this part. I can understand if the vehicle was 20-30 years old or a brand new model year but it is a 2021 Volkswagen Atlas. I see 100s of these everyday. Why can’t you get me the part? You can do better. Mike

A dealership is more than a sales transaction and the service department is just as important. AutoFair Volkswagon in Nashua/Milford, NH has the best service advisor in Ben Mayer. I have owned Volvo, Lexus, MB, and Subaru vehicles over the years thus experiencing a wide range of corporate cultures and service experiences. Ben Mayer is the most committed advisor to excellent customer service that I have experienced, period. I brought my ‘24 Atlas yesterday for warranty service yesterday after he was able to procure a loaner. He anticipated the car being ready on Friday but he was able to have my car ready this afternoon; two days ahead of schedule. Ben always replies quickly, knows the VW cars so can offer advise and answer questions. He is professional and goes the xtra mile to provide exceptional service at very visit; even a simple oil change. We need more Ben Mayer’s in the world!

Worked with Ben and he was helpful, informative, and explained the services. Assisted with reducing cost by utilizing my warranty service plan and a ride to and from the dealer. Driver Andy was pleasant and friendly.