AutoFair Volkswagen of Nashua in Merrimack including address, phone, dealer reviews, directions, a map, inventory and more

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717 NH Rte 101A
Merrimack, NH 03054

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Sales: 603-821-0301

Used Cars: 603-261-2149

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of AutoFair Volkswagen of Nashua

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

176 out of 200 people said they would recommend this dealer

5 (out of 5)

Excellent customer service

Reviewed by Chris Goodwin in MANCHESTERMarch 15, 2021

I purchased a new 2021 Volkswagen Gti and 2 weeks later and under 800 miles on the car, the front assist sensor showed not available and would not reset. Brought in for service and they also said it needs an alignment which is likely what caused the sensor malfunction. Spoke to the servicing manager about it and they were kind enough to perform the alignment and recalibrated the sensor at no cost to me. Excellent customer service.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Nightmare!

Reviewed by Brittany in Gloucester, MAFebruary 02, 2020

wish I could give 0 stars. I was on the hunt for a VERY specific 4Runner. This dealership had a fresh trade-in with the EXACT 4Runner I wanted. I called and was told to come in that weekend because they were offering higher than normal trade-in values (I had an Acura MDX to trade-in). I normally would never go to a VW dealership to buy a used Toyota, but like I said, it was exactly what I wanted. I made the 1 hour trek to the dealership. While there, I was told my MDX was worth $2,000 which is a joke because I visited MULTIPLE other dealerships and was offered $4,000-$4,500 at every single dealership. This dealership told me I would get a higher value for that "weekend only", but they offered me half of what it's worth? I should have walked out then. What a bunch of clowns. Since the 4Runner was a new trade-in, it wasn't cleaned (which was understandable). It also needed brakes. I had my husband and two young kids with me who were getting very antsy. I think that's part of the reason I was taken advantage of (they saw parents desperate to get out of there). I agreed to purchase the 4Runner and while signing the finance documents, I noticed over $3,000 extra. I asked what the xxxx that was for and the finance person, Francine, told me it was an extended warranty that I apparently agreed to with the salesperson. WRONG, I never discussed and extended warranty and I certainly wouldn't have agreed to add another $3,000 to my final cost. Sneaky Sneaky. Good thing I read before I sign. At the end of the day, I agreed to take a rental car home so that the 4Runner could be cleaned, detailed, new brakes (which they were very hesitant to do even though it clearly needed new brakes) and to fix some cosmetic damage. I was told the 4Runner would go to a body shop that they use. I was told it would take about a week. Two weeks later, it was finally ready. I had the dealership bring the car to me since it took way longer than anticipated and I work during the week. Well, the 4Runner was NOT detailed (it was in the same condition as when the previous owner traded it in), the cosmetic work looked like garbage. The body shop couldn't even match the paint, and it's black paint! It was a xxxx job so why did it take so long? My husband was furious at this point and called the GM of the dealership. He pleaded to have them fix it (because we stated we were going to take it to a Toyota dealership to be fixed correctly and that they would have to pay for it). So, I'm out of a car once again even though I had another rental through the dealership which is BS because it should have been done correctly the first time so now I'm getting screwed because they did a xxxx job. We gave them another chance and were told they were going to use a different body shop. At least a week later, my husband make the trek to the dealership again to exchange vehicles. He wanted to look it over with the GM to make sure it was done properly. Once again, it was not detailed all, but the paint job was better. The hardware didn't match and a fender was glued to the body which is a cheap way of doing things. At this point, we were done. We weren't going to contact anyone else at the dealership because if the GM can't guarantee a good fix, then nobody can. It was defeating, but a good lesson. This dealership is WORSE than a random used car dealership. I would have never expected the cheap and sneaky ways they do things. They are a VW dealer so I expected employees to be more professional and not so xxxxxxx-ish.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Amazing Team

Reviewed by CB in Nashua NHFebruary 28, 2016

I went in just for the heck of it and if I wanted to move forward with a purchase I had very low expectations that I would even qualify for any type of financing. I was pleasantly surprised with my experience. Hanna went above and beyond to work with me - not only did she get financing but treated me with the utmost respect. Her professionalism and upbeat attitude made all the difference in the world. The finance department and managers were equally amazing. They put in 100% and more working to approving me with a great loan- A big thanks to all of you; I love my new ride!!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About AutoFair Volkswagen of Nashua

you're looking for an easy, hassle-free car buying experience, then come on over to AutoFair Volkswagen of Nashua and check out our massive selection of new and used cars! Our goal is to provide all of our customers with a satisfying and hands-on experience from the moment they step onto our lot to the moment they drive away. We believe that communication and transparency is key, and our well-trained staff will make sure that you're at ease and informed throughout the entire process.

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