Quirk VW Manchester

Great Experience! Top notch customer service. Worked with salesperson Nick Cote and sales manager Brian Silvia. Stress free buying experience for sure, smooth process throughout, both super friendly and helpful on deciding the correct vehicle for my daughter. I was kept informed along the way, answered all of my questions with ease, never had a single worry. Brian was very professional, experienced in the industry, and made us feel very comfortable from the start. I cannot thank him enough for all the he did for us, made the buying experience a pleasure. The selection of vehicles and trim levels at the dealership was great, didn't take us long to choose the correct one. This is my daughter's first new vehicle, and she is super happy and loves this place. Was a pleasure working with both of them, definitely will be back for the next VW here, thanks very much guys!

I was very disappointed with my last experience at this VW service center. The certified service manager ignored my concerns and gave me misleading information, which made me feel misled and disrespected. Instead of addressing the issue transparently, the staff refused to take responsibility and further damaged my trust. As a loyal customer, I expected professionalism and honesty, but this experience made me question the reliability of VW. They told me to take my car and leave. This level of service is unacceptable and has seriously damaged my trust in the VW brand.

I think I am on my 5th or 6th Volkswagen through these guys and I can’t remember any dealership as friendly, competent and thorough with some of the best customer service I have personally experienced! I have every service and oil change done here. It’s nice to be recognized and comfortable when dealing with the same people during the life of a vehicle. No doubt I’ll see them when it’s time for a another new Volkswagen in the years to come. Thank you all at Quirk.