Seacoast Volkswagen

I had an absolutely infuriating experience with the service department at Portsmouth VW. Despite scheduling an appointment well in advance, my car was not serviced on time. The staff were completely disorganized and showed a blatant disregard for my concerns. The quality of work was abysmal, and the service manager was downright rude and unprofessional. Even though the repair was covered under warranty, it took them over two weeks to complete a simple computer update. Given the overwhelming number of one-star reviews on Google, it’s obvious that my experience is far from unique. They clearly don’t care about their customers. I will never return and strongly advise everyone to avoid this service department at all costs. I intend to file a formal complaint with the Attorney General's Consumer Protection Division regarding their questionable business practices.

I have a 2015 Golf TDI that needs replacement every 25-30k miles. I took the car to Seacoast because the fuel filter was due to be replaced. The filter housing was not leaking prior. Yet, they call me an tell me the fuel housing needs to be replaced and they blamed prior service on the housing by another VW dealership for damaging the treads on the housing. They break the housing and then charge me $400 to replace. I also had them change the oil - prety simple, well a week later I had to go under the car and remove some oil because they over filled and the "reduce oil" light came on. Lastly, they fail my inspection because I needed front brakes- ok, the brakes did need replacement, but they quoted me $750. I took the car to another shop for the brakes and inspection. Just badly trained mechanics.

I pick up 2022 id4 pro at sea coast vw last night and Alan was very good explaining everything to me and took his time show me all the features in the car. I recommend all my family and friends to see seacoast or a id4 and ask for Alan. he is a amazing ev specialist And sales. Joel gm is a very nice guy. They both kept me updated on my car arrive.