Portsmouth Volkswagen

STAY AWAY - This dealer embodies ALL those things that make car buying: - painful - emotionally frustrating - unexpectedly financially compromising. All driven by COMPLETE LACK of integrity. Recounting the horrid experience they put my 22 year old son a fire fighter through. Now you'd think they're be some consideration of accountability to a first responder. But nope. Several years back he purchased a used car from them. Which recently required a very expensive repair. That wasn't really the biggest issue. This dealer offered to purchase the car back after doing full analysis. (Which they charged him $200 for!) They shook hands on price. Took about 2 weeks to get title back from the bank. During that time, the neither the salesman, nor manager returned his calls, nor provided any paperwork as they had the car. Sure enough, he goes to finalize and pick up check. Suddenly the salesman claims he had to defer to the manager and can't make the deal (Already agreed upon.) Saying "Oh, value is less than initially quoted, so will pay 40% LESS." Mind you, this is 2 weeks after doing, and charging, for full assessment. Taking advantage of young owner, not putting in writing, dodging calls, are all the hallmark of low integrity operation. Let me add that I have +40% as executive in financial services industry. This is the type of business operation that a personal affront. Be forewarned!

I've never introduced themselves really a cocky attitude, didn't really yeah, ask us any questions. How about what we wanted.

After having to struggle to get simple answers to my two simple questions from the auto reply bot, dealing with a real salesman { Mr. Dennis} was smooth.