Volkswagen
New Car Dealership in Reno, NV
Overall Rating
4.8/5
Read dealer reviews
Lithia Volkswagen of Reno, near the surrounding areas of Reno, Carson City, Fernley, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Volkswagen and used Volkswagen cars and SUVs.
Our certified mechanics know how to keep your new Volkswagen fine tuned and safe. So if you are in Reno or the surrounding area, check out Lithia Volkswagen of Reno!
Lithia Volkswagen of Reno Reviews
Overall Rating
4.8/5
187 out of 195 people recommended this dealer
Overall Facilities:
4.7/5
Paid them $2000 to have them blow my engine.
Reviewed by Brendan
in Reno
February 10, 2021
They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done.
Great service
Reviewed by Ford family
in Winnemucca, NV
October 27, 2020
Everyone was great from start to finish. Jeff and Matt really helped in getting me into my new to me suv. I will definitely recommend.
The VIP Experience!
Reviewed by TruckeeMom
in Truckee, CA
December 08, 2014
My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing more serious.
From the time I called Julie in Lithia's Service department, I knew this routine 50,000 mile checkup would be different. I was treated like a valued customer, not just a car with an issue.
When I arrived at the appointed hour, I was immediately greeted by yet another pleasant young lady who set up the use of a loaner car - I felt like I had won the lottery!
Andy, my service specialist, was patient and listened intently to what I had experienced with the noise and took copious notes. He warmed up the loaner car, gave me a cold bottle of water and promised to call when the car was ready. I was able to go back to work and completed a project.
Scott, Lithia's service manager took the time to explain that the noise was indeed my snow tires and with my permission he found the "N" rated Blizzack tires I needed, had them mounted, aligned and I was hugely grateful that I didn't need another appointment! Scott escorted me to my freshly washed Touareg and I glided back home in a smooth, QUIET car!!
I felt like a VIP at Lithia and that's an incredible treat when you have to take the time to schedule car maintenance. Thank you for such excellent service!
