Lithia Volkswagen of Reno

buyer beware. I had brought my 2017 Volkswagen Alltruck in to the service department. A couple days later, they informed me that it needed a new transmission. I started working with a salesman named Guy. He was great!... we decided on a 2024 Taos that would fit in to my budget and my credit rating. They came back with a figure and a payment of $560 a month for 72 months, I asked the interest rate. I was told that the interest rate was 21%. Again, I let them know that I am planning to retire in June and the payments need to come down. So back-and-forth back-and-forth. The sales person came back with a payment of $530 a month for 72 months. When it came to sign the paperwork, the gentleman told me we got the payment down and the interest rate down to 18.66. So when going over the contract I noticed there was a $3000 add-on for extended warranty. I let the gentleman know I was not interested in that. He went to go get this other gentleman who proceeded to tell me that the only reason I got the lower interest rate is because the lender wanted the $3000 add-on for the extended warranty, at that time I believed him. So long story short I ended up calling the lender to find out for myself if this is a normal business practice for them to negotiate add-ons for lower interest Rate, the representative on the phone told me absolutely not. I also asked the lender, the first time I was approved was at 21%, and he said no it was 18.76% and we lowered it down to 18.66%. I was furious that this dealership lied to my face!. So not only was I'd lied to so I would sign the papers, the dealership made an extra $5000 off of me. The $3000 extended warranty, the $1000 gap insurance and the Perma plate for $1000, that I was told they put on every car. What am I supposed to believe at this point. My payments could've been so much lower than what they are now I don't know what I'm gonna do now when I retire thanks to this dealership and they're unsavory business practices of lying to customers.

Rarely do I see a business that has so many negative reviews. I'd like to add my honest personal decades long experiences with Lithia Volkswagen...My experience with Reno Lithia Volkswagen is one of my worst in my 30 year Tahoe/reno living, as a Volkswagen owner and lover they have completely turned me off to using them for any service needed. and have me considering another brand for my next car.The service tech manager Craig is still there insultinting locals one after another? This amazes me? does the owner ever listen to his phone calls. I recently had a couple of head scratching calls that about a needed service that made me go right to another VW dealer in Cali and save $345 on a simple 2 hour service.{one that suddenly switched to 3 hours when super-manager Craig saw I did my homework on the repair) It is right on the books for 2 hours. suddenly went to 3...lame! I had in my hand a written quote by them 20 days prior in person by a very unfriendly blonde haired woman at the service dept counter. When I mentioned the the part was much less expensive at several VW dealerships, they claimed that the other VW dealers were selling fake parts... We had fun with that one at Marin VW, and they said I should contact VW National, so I will after this review.. Will fill you in on what they have to say... The brand is having a tough time right now, so washing out terrible dealerships will be in the future. and then add on Craig the Manager telling me a "we won't guarantee our work because the written diagnosis from tires plus manager. wasn't from them....something I straightened out, because there is now law involved with a written diagnosis, and he developed anther layer of painful poor customer service attitude. all in all , really disgusting behavior from someone that should be kissing your xxx because you have a problem with a product they made! BTW.... A $190 diagnostic fee is xxxxxxxx and should be abloloshished. I ask them what if it takes ten minutes to figure out....do you charge me less??? blank stare...then NO was the answer! don't Don't make me pay you for you to tell me why the car you made just broke..absolute ripoff, consumers need to fight this charge...Dignostic charge make dealerships look stupid. and then add $200 bucks to you bill! Butt thats another battle altogether. Tailgate fuse story another time! So the cars are amazing.....But...I would choose another brand of vehicle in Reno just because the dealer support is so bad. In my opinion I like to have a dealer for my DSG and Plugs Svc. and then I go elsewhere for EVERYTHING ELSE. ... I have inquired for years on peoples experiences with Lithia VW,never a good report.. ski area parking lots are a great place..try it , any parking lot... all bad stories.... and across the board NOT ONE is happy with how there service dept is run? Even 1 more choice for a VW dealer in Reno/Carson would be great. My car is fixed and not through any help at all from Lithia VW of Reno.

It must be all Lithia Dealerships in Reno just have to be the worst.. You inquiry about purchasing a vehicle. They hound you by calling relentlessly, texting, email. Ok I don't have the best credit score, it doesn't make me a bad person and something i'm not particularly proud of. But don't I still deserve respect as a potential customer. They say everything we can do this, or that, but in reality unless it's worth their time don't bother. I was treated like trash to throw away and ignore. What has happened to this world, kinda sad really. I could of left specifics and names, but what would be the point. I'm not some disgruntled customer. I am just tired of being lied to. I just wanted to buy a vehicle,