Schworer Volkswagen

Looking at a new vehicle with a salesman when another salesman verbally berated our salesman saying the vehicle we were looking at was already sold. The second salesman was not polite about it. He was an a**hole and rude. Our salesman just walked away in defeat. We were not pointed to another vehicle or had anyone else try to assist us. Based on this visit and the way business is handled there, we will NEVER go back.

I bought a used car (Five years old) with 50,000 miles on it from this dealership. Everything was going fine. One day I am on the interstate with two little girls and a rattling noise starts out of the blue. The front end of the car catches on fire. The engine has fist-sized holes in it. I have had it less than a year and have driven less than 10,000 miles. I call and ask if they can do anything and they say hmmm, nope. Call Hyundai. Hyundai tells me to take a hike. I call again to make sure they can't help me. Then on my birthday the next week the salesman calls and says "Hey, happy birthday! How's everything going?!" to which I reply....NOT WELL. He tried to sell me another car! I owe $17,000 on a car with less than 60,000 miles and NO engine now and he tried to sell me another car!!! I don't have money for another car because I'm pouring it into the lemon you already sold me. Do NOT buy a car here. It is the most expensive mistake I have ever made.

Jan. 24 - called and asked about a repair which was needed. Key won't turn all the way, and car won't start. Something wrong with the ignition. Had it dropped off at their Service Center. I was told the part would come from California and arrive in 5-7 business days - so about a week or two for the repair. Feb. 7 - Haven't heard anything, so I call them. Still no part. Feb 14 - fully a week after even the most liberal estimate, STILL NO PART. No tracking number, so probably not even shipped. They won't give me any contact information for where they placed the order. When asked what will be done to expedite, I'm basically told they have no interest in doing anything to help. So I make a few calls and find a place that says they can source a part fairly quick and make the fix. I call VW back and tell them I'm going to have the car moved. But they now say they won't let the car go until I pay for the part, which HASN'T EVEN SHIPPED. I tell them to cancel the part - they refuse. I tell them I'll pay for the diagnostic - they refuse. Then they threaten a lien. Escalated to manager, who doubles-down on the refusals. She says she'll just make the diagnostic the full price of the part. I find out from her it actually comes from Germany, not California. I'm also told I have to pay for the part because they can't return it. None of this was explained before I agreed to have them do anything. Which means they're charging me for their lies, for a part which hasn't even been sent to the country, and for work they haven't done. Zero customer service. And it isn't even the first time. Last time they "fixed" the wipers, but did such a poor job one came loose three days later. My mistake for giving them a second chance. Now working to see what my rights are regarding getting my car moved.