Suntrup Volkswagen

The dealership as a whole felt extremely disrespectful of my time. It took over 3.5 hours to finish at the dealership on Saturday, after knowing what vehicle I wanted to purchase for the shown price with the first hour. I purchased the vehicle on Saturday, and was told it would be ready by 12pm on the Monday. Extremely poor and rude communication by Zach and the service team, refusing to confirm a pickup type. It was not ready until 5:30PM. I have no interest in any future business with Suntrip after my experience.

Helpful but was told Tony didn't have a card but would send me something so I would have his contact info but didn't receive anything so had to call suntrup but couldn't remember Tony name but Blaze was able to help and get things done

Zach Seiler told us the Nissan Civic $750 promotion was only good if we had a trade-in. After meeting with Zach we went home with the intention of coming back the next day. Before coming back I spoke to Bommarito Volkswagen in Hazelwood. They had a blue Taos similar in features and price to your black one. I then called Zach and sent him a buyer's order from Bommarito. Eventually Zach gave us the $750 promotion and the price we offered. When we came back to Suntrup Zach told us he forgot about the $750 promotion. I don't understand why Zach thought we wouldn't remember. It was an insult that made me wonder if he actually thought we wouldn't know we had been lied to. A good salesperson would know that in a situation like this it would have been better if he said nothing about it. We called Zach from home to let him know we would be at the dealership at 1:00. He knew at that time he had a sale. The only thing left was for us to meet a finance manager. We finally got into financing about 3:45. I did have to spend 20 minutes on the phone with Transunion to unlock my credit. That call made us lose our place in line. But that delay was long. While waiting we went to get coffee. There wasn't any in your waiting area. My husband mentioned this to your cashier but 10 minutes later the pot was still empty. Had there been coffee it would have lessened the amount of aggravation from the wait. When the car was delivered Zach needed to put a license plate on the SUV. It took him three times going back inside to get the right size bit for the screw. When we got home I cleane