Dean Team Volkswagen of Kirkwood

Have purchased a lot of different cars at different dealers and the three I delt with there were great. Best experence ever. Derek , Adam, and Grant treated us like royalty. Purchased a 2025 Teguan for my grand daughter 11/14/25 and went back 11/15/25 and bought one for my wife. No presure sales and two the point , no haggle sales. I have probably purchased over 50 vehicles in my 78 year history and this is like sales should be. First time volkwagen purchases.

Contacted via website for some out the door numbers. They sent a text and i felt this was going to be a great experience. After a few text i decided lets just get the texting back and forth over and talk it out. I just asked for the best out the door numbers as well as to inquire of additional information on out of state purchase and would need a quote if i decided to move forward. He gave me a few general numbers and in order for them to send me the out the door numbers they would need my Credit Card information to make sure that i was a serious buyer. I told Sean i was not going to give my CC information as i don't know nothing about him or his dealership. He said we are not a small dealership we are a Volkswagen dealer. He said this is their policy and that's just to make sure they are not receiving random calls to quote information if the person is not serious. I told him if that is your policy then i guess i will just have to deal with the local dealers. Great first impression on my attempt to purchase an out of state vehicle. Buyers get your credit card ready to be taken seriously.

This lady sold me a car that dies all the time. I have had to no joke bring that car back once a week to be repaired, it's still not fixed. I'm taking it to the dealership in Ballwin. She ignores you when you come in, makes you wait for whatever she's doing at the time, she has absolutely no customer service skills, unless you're trying to buy a car, and in which case she's very nice. I guess because she knows money's involved. After she has sold you the car, good luck. She only cares up until her commission clears. I would avoid her and that dealership for that matter.