Bommarito Volkswagen Hazelwood in Hazelwood including address, phone, dealer reviews, directions, a map, inventory and more

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400 Brookes Dr
Hazelwood, MO 63042

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Sales: 314-266-7790

Used Cars: 314-312-4478

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Bommarito Volkswagen Hazelwood

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

1751 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT BUY A SERVICE CONTRACT OR GAP INSURANCE!!!!

Reviewed by Leah Hirsch from Saint Louis, MO November 03, 2022

I bought a new Tiguan from Bommarito Volkswagen Hazelwood in April of 2021. Unfortunately, the car was not big enough for my growing family and I ended up trading the car in. I went for a request for cancellation to get a refund on the balance of the contracts. I went in to sign the paperwork and was given a blank form to sign I asked if I should fill the information in on the form or if the gentleman helping me would do that. He said ah don't worry about it I will fill that all out later. I felt very funny about this so I asked for a copy of the form. Only then did he fill the form out. This was all done on 9/2/2022. On October 15, I called asking for the status of the payment, I was told the check was mailed on October 3rd and sent to the finance company. I am not sure why the check would be sent to the finance company seeing as how I told you it was paid off a month ago (Any other dealership I have worked with has sent a check right to me and I have it within 6 weeks). I called my finance company and they told me they had not received a check. I waited until 10/31 to call my finance company again to see if the received the check. They have not, so I called Bommarito and asked for a check number, the amount, the address to which the check was mailed and if it had cleared. So I get a call back with the check number, name of the finance company and amount but no other information. I have now been calling and leaving messages for 3 days and cannot get a call back or they put me on hold for over 30 minutes. I have called and asked to speak with the general manager of the dealership and no one can tell me who that is. What a bunch of crooks!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT BUY A SERVICE CONTRACT OR GAP INSURANCE!

Reviewed by leahrhirschNovember 03, 2022

DO NOT BUY A SERVICE CONTRACT OR GAP INSURANCE!!!!! I bought a new Tiguan from Bommarito Volkswagen Hazelwood in April of 2021. Unfortunately, the car was not big enough for my growing family and I ended up trading the car in. I went for a request for cancellation to get a refund on the balance of the contracts. I went in to sign the paperwork and was given a blank form to sign I asked if I should fill the information in on the form or if the gentleman helping me would do that. He said ah don't worry about it I will fill that all out later. I felt very funny about this so I asked for a copy of the form. Only then did he fill the form out. This was all done on 9/2/2022. On October 15, I called asking for the status of the payment, I was told the check was mailed on October 3rd and sent to the finance company. I am not sure why the check would be sent to the finance company seeing as how I told you it was paid off a month ago (Any other dealership I have worked with has sent a check right to me and I have it within 6 weeks). I called my finance company and they told me they had not received a check. I waited until 10/31 to call my finance company again to see if the received the check. They have not, so I called Bommarito and asked for a check number, the amount, the address to which the check was mailed and if it had cleared. So I get a call back with the check number, name of the finance company and amount but no other information. I have now been calling and leaving messages for 3 days and cannot get a call back or they put me on hold for over 30 minutes. I have called and asked to speak with the general manager of the dealership and no one can tell me who that is. What a bunch of crooks!!!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Service department doesn't care if you have an

Reviewed by TmhshopOctober 20, 2022

Service department doesn't care if you have an appointment. They'll get to you whenever. And don't even think about them communicating with you along the way by calling you or returning your calls. Would NOT recommend!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bommarito Volkswagen Hazelwood

Bommarito Volkswagen of Hazelwood is your award winning St. Louis Volkswagen dealership destination. We are one of only 20 Volkswagen dealerships worldwide to be a Diamond Pin Recipient and are also a winner of the Wolfsburg Crest Club Award given to those who've met the highest standards in service and sales. Proud to employ the only two Volkswagen Certified Master Technicians in St. Louis.
Every new Volkswagen we sell comes with a no charge 10yr/200000 mile powertrain warranty 3 years of free maintenance and car washes for life. We also have the largest new Volkswagen inventory is St. Louis and the absolute best prices.

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