1200 Vandiver Dr
Columbia, MO 65202
Sales: 573-279-1530
Used Cars: 573-615-0964
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 7:30am – 3:00pm |
See all dealerships near Columbia, MO that carry Volkswagen
Overall Rating:
4.3 (out of 5)
89% recommend this dealer
2154 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Good Everything was good enough, took a bit for the parts
Good Everything was good enough, took a bit for the parts to come in, expensive
Dealer Response
Thank you! It has been a pleasure serving you. Thank you again for choosing Joe Machens Volkswagen. We look forward to having you as one of our valued customers for many more years to come! GSM - Jeremy Lester jlester@machens.com
Maximum rating = 5
The service technicians don’t take pride in their work
The service technicians don’t take pride in their work and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have damaged my wheels. I’ve said something about it all three times and they haven’t made it right other than the last time I went.
Dealer Response
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. GSM - Jeremy Lester jlester@machens.com
Maximum rating = 5
We were in the market for a work car for my husband.
We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life.
Dealer Response
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Volkswagen. We look forward to having you as one of our valued customers for many more years to come! GSM - Jeremy Lester jlester@machens.com
Maximum rating = 5
We'll make sure your experience at our dealership exceeds all expectations. Meet with a member of our professional and knowledgeable sales staff today to learn about the Power of German Engineering. We offer a selection of almost 300 new Volkswagen vehicles. From the iconic Beetle to the family-friendly and luxurious Toureg we can help you find a "Das Auto" to meet your lifestyle. Because we are part of Joe Machens Dealerships we can offer you one of the largest selections of pre-owned vehicles in the mid-west. Choose from our inventory of over 2000 pre-owned including a great selection of WorldAuto Certified Pre-owned Volkswagen vehicles.
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