Great experience from afar . . . thank you!
Reviewed by Chris Z
in Grinnell, IA
September 19, 2020
When you live in a smaller market, sometimes you have to cast a wide net to find the vehicle you want. For many people, COVID has introduced them to remote negotiation/car buying, but out of necessity, I've done it for years. I've been to Chicago and Dallas, and this was my second purchase from the MSP area. My recent experience with Westside VW is right at the top of the list in terms of any of them.
Having bought a boat, I was in need of a new tow vehicle, and after some research selected a used Touareg TDI to fill that need. Negotiating with several dealerships across the midwest/north central US, Chris Palmer at Westside VW quickly proved himself as the one who would "win" the business. We negotiated pricing with a trade-in via email, continuing over a day he was out of the store. We arrived on an agreeable "range" that made sense for me to drive up (4 hrs) to finalize the agreement. In the end, I was pleased when it fell on my "side" of that range. (Word to the wise, it pays to take care of your cars and to tidy them up a little, when it's time to sell or trade. A car is not a dining room.)
Chris introduced sales consultant Jeramiah Domino into the process, and he picked up right where Chris left off. We looked over the Touareg, while Chris was evaluating the trade, determined our final arrangement, and completed the ppwk smoothly. In at 10:30 and on the road home before noon, and could have been sooner without a little prep and fuel fill.
Chris, Jeramiah, and everyone else I encountered were friendly, competent, and professional. The dealership's tucked into a small footprint near an interstate interchange, but when you get there, you'll be glad you did!
Thanks, Westside!
P.S. Sorry, Chris, but you don't appear in the list to highlight specific personnel, but I really appreciate you!
Deceit and Lying is there specialty
Reviewed by MN MAN
in Minneapolis, MN
March 06, 2020
Great facility and selection of vehicles, but that is where it stops. Beyond that, they will deceive and make up any lie necessary to sell you a vehicle and their specialty is fee gouging through a lease. Ask for an explanation and you'll get the run around or some long-winded explanation that makes no mathematical sense. The car buying process needs to go the route of the home buying where there is a TIL disclosure and all fees should be explicit instead of buried like this dealership will try and do to you.
excellent service from beginning
Reviewed by HappyDriver
in Duluth, MN
November 27, 2016
Purchased a used car from Luther Westside VW today and am very happy with my experience. I had contact with Helton two days prior, and he was ready for us when we arrived with the vehicle we were interested in looking at and driving. They gave me a very good price on my trade, and the financing matched our already good pre-approved financing. The vehicle we purchased is an excellent vehicle, and we are very happy with the specials they had this weekend.
