Luther Brookdale Volkswagen in Minneapolis including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

6801 Brooklyn Blvd
Minneapolis, MN 55429

Get Directions
Visit Dealer Website

Sales: 763-219-8750

Used Cars: 763-400-3182

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:30pm

Reviews of Luther Brookdale Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

101 out of 107 people said they would recommend this dealer

1 (out of 5)

Never again. 2 strikes, I'm out

Reviewed by Evan anthony Gorton in Brooklyn parkApril 29, 2021

In honesty, this review is just for the customer service, the repair staff and shady tactics by the supervisory staff as I did not actually get any work done at this dealership. But based on the information I have hopefully I can save more people some money and headache. Let me start out by saying this dealership does not value my time. It is covid season and I have kids. So to find care for my children, move around car seats and deal with putting on a mask while I go to their dealership for anything is time out of my day and a hassle. Back in December 2020 I was told by an oil change tech that my oil pan is leaking. I have a 2015 Passat TDI diesel SEL with 71,000 miles. So it is affected by the emissions VW scam and part of the settlement was doubling all warranties and even extending warranties to cover replaced exhaust components. Until 2024 or 160,000 miles or so. I know this, the dealer knows this, salesmen know this. SO I call and speak with the repair shop at Luther Brookdale VW and they said they didn’t know if the oil pan gasket was covered under warranty. But I knew it was because I am a member of a few online VW forums and Reddit pages and they have had this exact thing done under warranty. So I educated the manager, the tech and the phone operator as I called back with information regarding this. They told me that I can bring in my car and for 150$ or so dollars they can diagnose it. Money I would not get back, even if It was a warranty issue. At this point, I knew I was about to be taken for a proverbial ride. I explained that if this was a VW powertrain warranty issue that the diagnostic, loaner vehicle and repair should be covered by VW. They wouldn’t answer me directly and just said “I can’t quote you over the phone what we will charge, but bring it in and we will see what we can do” I told them I would call around and thanks. I contacted another VW dealership, Hopkins VW and explained the exact same thing to their repair techs and they said, “ oh, for sure that is covered. We’ve done a few of those. Come on in, we will put you in a loaner. No problem”. SO, I just wasted how much time with Luther Brookdale over this and then it was this easy at the other place??? So I did bring my car in, had a loaner for 2 days. All free through warranty. I tried to contact Brookdale regarding this and that I had the repair done somewhere else, they replied with “ Sorry to hear this, please contact me so we can get your car looked at “. This was after I sent him an email stating I had my car fixed somewhere else. Thanks, I guess? Now, it is April. I Thought maybe Brookdale Luther was having a bad day so I would give them another shot. My ad-blu diesel exhaust additive was leaking into my manifold and causing a mess. This is another issue I looked up, saw it was covered under warranty. Again, I called Luther Brookdale VW and through the phone operator for the repair services said they couldn’t verify it was covered under warranty and had to bring it in. So, I would have to take out my kids car seats, shuffle kids around, mask up and get over there…. For what? I said no, please tell me now that this is covered under warranty and I will get a loaner as well. I need to get home. She asked if I bought by car from them. I did not. She said typically their loaners are only for customers. WHAT!? What do you think I am If I come in there. I’m literally trying to give you money by doing repair work. I’ve never had a dealership tell me this. I explained the whole scenario above to the operator and she said she will talk with her supervisor and she felt bad for me. She put me on hold and came back to say, “yeah, you need to bring it in so we can see what we can do “ We can’t promise anything over the phone. You know where this is going, I refused to bring my car in without a promise I wouldn’t be wasting my time. So I called Hopkins VW and they said “Sure! Ad-blu leaking into your engine is covered under warranty. Come

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Truthful staff who don’t oversell!

Reviewed by Sportsfan 1 in MinnesotaJune 11, 2019

Tim assisted with finding the right vehicle, and Jennifer Baldwin is invaluable when it comes to CS, she definitely gets it. Trying out voltzwagon for the first time was easy.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Terrific people to work with.....Good deals....

Reviewed by Askov, Minn. buyer in Askov, MinnFebruary 06, 2016

We had a wonderful experience at Luther Brookdale Volkswagen. Friendly and courteous staff....great deals....and just the car we were looking for ! We drove two hours and couldn't have been happier! We were tickled pink we made the trip!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Luther Brookdale Volkswagen

No-Contact Sales
View all of our inventory online and find the perfect vehicle that fits your needs and budget
Connect with a sales associate via online chat, email or by calling 833-856-1899
We can bring a vehicle to you for a test drive
If you have a trade, your sales associate will help you value it online
If you need financing, our finance associates will help you with our online tools
We will arrange a convenient time for paper work and delivery and can deliver your new vehicle directly to your driveway
Your vehicle's common areas will be sanitized before you take possession
No-Contact Service Make an appointment by calling 888-599-4450

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top