1747 S. Garfield Ave.
Traverse City, MI 49686

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Sales: 231-947-9000

Used Cars: 231-947-9000

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Serra Volkswagen of Traverse City

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Courteous and helpful!

Reviewed by JulieB from Traverse City,MIOctober 09, 2023

Everyone was professional, courteous and helpful when dealing with my car repair. John Fyfe explained in detail what my car needed and was helpful as usual.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great Service!

Reviewed by JB from Traverse City, MIApril 26, 2023

Exceptional as always! John is always friendly, accommodating and so easy to get help servicing your car. Have had many cars in my lifetime and John is the Best Service Manager I have ever had! Highly recommend Serra VW Service Center and its terrific Manager John Fyfe. Also, Assistant staff there are always nice and accommodating as well!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent service

Reviewed by Theresa Galante from Traverse city, michigan March 29, 2023

The VW portion of this dealership is so wonderful to work with, especially John in service. He is such a professional and a pleasure to work with. From the scheduling to answering questions and keeping you updated, it has always been a great experience.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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