34501 Plymouth Road
Livonia, MI 48150

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Sales: 734-356-8207

Used Cars: 734-356-8154

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Volkswagen of Livonia

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had an extremely disappointing experience at this

Reviewed by Disappointed Customer from Livonia, MISeptember 13, 2025

I had an extremely disappointing experience at this dealership. From the start, it was clear that the sales manager had no interest in making customers feel valued or respected. Their arrogance was off-putting, and any attempt to ask questions or seek guidance was met with indifference. The buying process, which should have been straightforward, was unnecessarily stressful and uncomfortable. It’s unfortunate, because a dealership should make customers feel appreciated and supported—not rushed, dismissed, or treated as if they’re an inconvenience. I would strongly caution anyone considering this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, we regret to hear that you had this experience with us. Please reach out to our General Manager, Mike Law, mlaw@lafontaine.com when you can so we can address this situation directly. Thank you and have a great day.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

We were helped by Ken Ilich he was great!

Reviewed by amycollinsMarch 08, 2024

We were helped by Ken Ilich he was great!!! Service was outstanding!! He helped us get the best rate and was friendly and efficient!! I will buy my next car here!!!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience with LaFontaine and working with

Reviewed by vicguido0February 08, 2023

I had a great experience with LaFontaine and working with Nicholas Packett, when purchasing my vehicle! He was very patient in explaining/showing all the options at hand, as well as stayed after hours, to ensure our needs were met/to complete the sale. I love the vehicle I landed on--his assistance led me to the right set of wheels!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About LaFontaine Volkswagen of Livonia

The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over MI. LaFontaine Volkswagen of Livonia joined LaFontaine Automotive Group in 2021 and has become ingrained in the local Livonia community. Beyond delivering a personalized Family Deal experience to our customers, we pour into the community and its residents and fellow businesses.

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