LaFontaine Volkswagen of Dearborn

My salesmen Ethan was amazing he worked hard to find my perfect car. You are very lucky to have him hes a hard worker@ I appreciate him and his hard work

Horrible!! They lied about what was wrong with my car several times and when my warranty ran out they diagnosed it with a $4000 fix!! I did some research and found out there is known problem with the transmission and it wouldn’t shift out of second gear. I reminded them that I came to them about my transmission a month before and they “diagnosed” it as needing an oil change even though i religiously got oil changes from the dealership thinking if I always took it there I would avoid these type of problems boy was I wrong!! Shady practices !!! Dealerships have to answer to no one. Do NOT buy from this shady used car dealership!!! Better luck with a lemon on a random used car lot!!

I strongly advise against visiting the VW dealership in Dearborn. After leasing my SUV for 21 months, I received a text message from VW Dearborn promoting Volkswagen's Sign then Drive event, which included an offer to cover my first payment and $0 out of pocket. Additionally, they proposed exploring options to reduce my payment and asked when I could visit to discuss further. The representative collin myers followed up by inquiring about my willingness to discuss payment reduction options and requested my feedback. I responded by stating that I would only consider a new vehicle if my monthly payment was reduced. Currently, I am driving a 2023 Atlas Sport with 9,444 miles and my monthly payment is $862. Additionally, I do not have any funds available for a down payment. Collin notified me that Volkswagen's Sign then Drive event had commenced, covering the first payment and eliminating out-of-pocket costs. He suggested reviewing options to reduce the monthly payment and inquired about my availability to meet. Unfortunately, the encounter was marred by dishonesty. Collin presented three quotes on a printed document for a 36-month lease, encompassing 7,500 miles annually, with monthly payments between $1,100 and $1,400. He also requested a down payment ranging from $1,000 to $4,000, which seemed inconsistent with his initial claims about the pricing. He stated that the monthly payment for the 2024 Atlas Sport would be $999. Notably, we have now entered 2025. They had offered cheaper Atlas Sport options, but he presented me with the highest one. I informed him that I was satisfied with my current 2023 Atlas Sport and would only consider a new vehicle if the payments were lower than my current rate. He subsequently reduced the price from $999 to $900, but I declined, stating that the requested amount was excessive and comparable to rent prices. I mentioned that you expect me to pay this monthly in addition to car insurance, which will increase due to my new vehicle. He stated that he can provide me with car insurance from Progressive for $77 a month. I replied that it seems too inexpensive, considering we reside in Michigan. He explained that I would be eligible for the dealership discount on car insurance. I expressed skepticism, referencing the adage 'if it's too good to be true.' He knew that full coverage would involve this. He became annoyed when I denied the payment and the car insurance. He threw his hands up. This person must think I'm unaware. The insurance premium was $77 per month due to the $1000 deductible, $1000 for roadside assistance, and the exclusion of rental, loan, or lease payoff, in addition to a $1000 deductible for comprehensive coverage.Collin Meyers you really tired it. This marks my second visit to this location, and I respectfully request that you refrain from causing unnecessary delays. My time is highly valued.