Volkswagen
New Car Dealership in Watertown, MA
Overall Rating
4.7/5
Read dealer reviews
Searching for a new Volkswagen in Boston? Our Watertown dealership has been serving Boston, Wellesley, Cambridge and Newton for nearly 40 years. We sell new Volkswagen and high-quality used cars. We also provide auto repair and service by Volkswagen-certified technicians.
If you're looking for service for your new Volkswagen, Boston Volkswagen's trained mechanics can help keep your new car running like new. So give them a call!
Boston Volkswagen Reviews
Overall Rating
4.7/5
54 out of 59 people recommended this dealer
Do not go. Very rude and dishonest
Reviewed by General female
in Boston
December 18, 2019
After a 25 days of repair, picked up car, and realized back camera is not aligned. Brought it in again, and then they scratched the camera. Talked to general manager, even more rude. And said they charge insurance company if they break something during repair as supplement. Called him out for insurance fraud and he got angry. And finally fixed after the third visit. Wasted time and energy. Also general manager said that nowadays, fixing a car’s body work for rear end accident will take 25 days. None other shop would say that. Do not go there!
Poor customer service when purchasing a used car f
Reviewed by Boston Volkswagen
in Watertown, Boston
October 30, 2019
I purchased a 2011 Ford Flex from Boston Volkswagen two months ago(Sept 6,1019). After test driving the car I pointed out a noise in the left front wheel, and the engine light was on. The SUV had low miles and was basically a clean vehicle, except for a lot of small scratches which they said they would send the vehicle over and have the body shop look at them. Long story short, the truck wasn’t touched, and I was promised that the truck was being detaiobefore I picked it up. It looked like they ran it thru the 5 dollar car wash. It was the worst I’ve ever seen a car being delivered to someone look. I live almost two hundred miles from the dealership. So the truck needed new plugs and a wheel bearing, which I fixed myself, instead of taking it back because I no longer trusted them. They also gave me a lot of problems registering the truck because they said they didn’t do temporary/ in transit plates. I don’t know if git was because I was from out of state and they figured they would never see me again, which they won’t, but from my experience with them, I would NEVER recommend anyone to them. The only positive thing I can say is that they picked me up from the bus station, and all in all, after the repairs that I made that they Never addressed, the Vehicle is a Great Car.
Best customer service!!
Reviewed by Michael Petersante
in Watertown, MA
February 17, 2016
Very good customer service, Fast and professional, everything was done in the same day without any problems.
