Boston Volkswagen

I had a very frustrating experience with Boston Volkswagen Service recently. The lack of communication and consistency in their service was extremely disappointing. Here's what happened: No Loaner Car and Conflicting Information: When I first inquired about a loaner car, I was told that they no longer provide them. However, when I called again, someone else mentioned that loaner cars were still available. I was transferred to another person, but no one answered, and I was sent to voicemail. I left a message but never received a call back. Poor Follow-Up: The next day, I received a call asking if I was going to leave my car for service. I asked the same person about the loaner car, and they said they didn’t have any available. Worse yet, I was not given any clarity about when I could drop off my car or an extension of time to manage the situation. Lack of Organization: The entire experience felt disorganized and unprofessional. I was left feeling ignored and frustrated by the conflicting information and lack of follow-through on their part. Bottom Line: If you’re expecting clear communication, reliable service, or a loaner car, you might want to look elsewhere. This lack of coordination and care for customers is simply unacceptable! I would not recommend their service and certainly won’t be returning.

Great experience with the staff at Boston VW. The sales staff answered all questions and got back to me right away. I highly recommend Boston VW for sales and service.

Our experience was outstanding. Jeffrey Ford was excellent! He was professional, knowledgeable, and kind. He followed up and kept us up to date on our purchase with emails and texts.