Commonwealth Volkswagen

Believe it or not, I’ve never done this before. But after months shopping for the correct vehicle and in stock, we leased a 2023 Kia Sportage from Commonwealth motors. The initial experience was good, the sales person was very friendly & experienced. Unfortunately, I had nothing but problems since our purchase in early May; on the first day I realized the Kia was shaking at highway speeds. After 4 yes 4 trips to the dealership (including another in NH) they had 0 solutions other than balancing the tires. They couldn’t find the cause of the shaking. We also called Kia corporate 5 times with little resolve. As of this writing we don’t have the car, it’s been out of our hands for almost 2 months of and on, and now it’s at Commonwealth again for almost 2 weeks! I’m sorry but this is completely unexceptionable, not one of the leadership team: Sales Manager, Owner or even Customer service called us to help resolve this. This is one of the largest purchase of most peoples lives. But now we don’t have a vehicle (except for a rental) and we already made 2 payments! Other than the great service department, I don’t have any confidence in Commonwealth to do the right thing. And I don’t think you should either.

I have called 15 times in 3 months and no one ever answers the phone, i have been buying all my parts elsewhere. worst customer service ever! Even rinky dink operations have an automated phone system that will say press 1 for service, 2 for parts ETC, but Charlie's place says please waste your day away and wait for nobody to answer...Good luck

12 hours agoNEW I had a lease car from them and a dealership exclusive service plan however I relocated here in Connecticut but my service plan fee around $250 was not refunded.I made a call and sent a letter to them but no refund and response from them.I even contacted the Nissan corporate but they just advice me to contact lawrence Nissan.I will never recommend this dealership,terrible experience.