72 Andover St
Danvers, MA 01923

Get Directions

Sales: 978-338-6638

Used Cars: 978-338-6665

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Kelly Volkswagen

Overall Rating:

4.4 (out of 5)

95% recommend this dealer

1056 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I had an excellent experience purchasing my car from

Reviewed by Tessa M.June 04, 2025

I had an excellent experience purchasing my car from Kelly Volkswagen, and I can't say enough good things about working with Josh Cone. From start to finish, Josh was incredibly helpful, transparent, and genuinely focused on making the process as smooth as possible. He took the time to listen to what I needed, answered all of my questions without hesitation, and made sure everything I needed in the car was included. Even before the purchase, Josh ensured that a few issues were taken care of, and he kept his word when it came to both pricing and repairs. That level of integrity and follow-through made all the difference. Thanks to Josh and the team at Kelly Volkswagen, the entire buying experience was stress-free and enjoyable. I absolutely love my new car and would highly recommend them to anyone in the market for a vehicle!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you, Tessa! We’re thrilled to hear that your experience with Josh and the team at Kelly Volkswagen was such a positive one. Josh takes great pride in making the car-buying process smooth, transparent, and customer-focused, and it means a lot to know that his efforts made such an impact. We’re so glad you love your new vehicle and truly appreciate your recommendation. Enjoy every mile, and please don’t hesitate to reach out if we can help with anything down the road!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very dishonest services dept.

Reviewed by stevealetrasMay 21, 2025

Very dishonest services dept. Nick the manager is a bully and turns everything on the counter. I have 7 years with vw , Kelly is the worst . Be very careful if you go there , if you have new one day old wipers, there going to tell you need a set for $50 beware

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We are sorry to learn about this, Steve. Please feel free to reach out to us directly at 978-774-8000 so we can look into this further. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brandon was very knowledgeable about all things

Reviewed by :)May 03, 2025

Brandon was very knowledgeable about all things Volkswagen and had a very detailed answer to all of my questions. It was because of him I felt confident enough to purchase my first car and knew I picked the right one.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you! We're so glad to hear that Brandon's knowledge and guidance made you feel confident in your decision. Congratulations on purchasing your first car—that's an exciting milestone! We're honored to have been part of the experience and look forward to supporting you throughout your VW journey.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Kelly Volkswagen

Kelly Volkswagen a proud member of the Kelly Auto Group is one of the largest volume Volkswagen dealerships in the greater Boston area. Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center.The Kelly name is one of the most trusted in New England. We value and appreciate our customers and their time as well as their continued loyalty.

Kelly Volkswagen is one of 7 store locations as well as 9 brands within the Kelly Automotive Group.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top