72 Andover St
Danvers, MA 01923

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Sales: 978-338-6638

Used Cars: 978-338-6665

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Kelly Volkswagen

Overall Rating:

4.3 (out of 5)

95% recommend this dealer

1063 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Peter was great!

Reviewed by Clarke127November 16, 2025

Peter was great! We worked through a couple of different scenarios and I’m very pleased with my new/used Tiguan! Thanks Peter!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much, Clarke! We’re thrilled to hear that Peter helped you find the perfect Tiguan and made the process smooth and enjoyable. We’ll be sure to pass along your kind words to him — enjoy your new ride and thank you for choosing Kelly Volkswagen!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

⭐️⭐️⭐️⭐️⭐️ This was my first time ever buying a car, all

Reviewed by crccarneyOctober 31, 2025

⭐️⭐️⭐️⭐️⭐️ This was my first time ever buying a car, all I have to say — Jimmy at Volkswagen was absolutely amazing! He made the entire process so easy and stress-free. From start to finish, he was patient, knowledgeable, and really took the time to make sure I felt comfortable with everything. I couldn’t have asked for a better first car-buying experience. If you’re looking for someone who truly cares about helping you find the right car, I highly recommend Jimmy!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much, Caitlin! We’re thrilled to hear that Jimmy made your very first car-buying experience such a positive and stress-free one. He truly takes pride in helping customers feel confident and excited about their purchase. Congratulations on your new car, and welcome to the Kelly Volkswagen family!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

AVOID KELLY VOLKSWAGEN AT ALL COSTS.

Reviewed by Frank HOctober 29, 2025

AVOID KELLY VOLKSWAGEN AT ALL COSTS. Kelly VW - giving a bad name to car dealers everywhere. These guys are absolute crooks. Convinced us to turn in our leased ID.4 early and 10k under mileage by promising us we wouldn't pay any excess wear and tear charges (why else would we turn in a car early and under mileage??). Then they pulled the bait-and-switch at closing and now we are getting harassed by VW Credit for $2k in charges. The salesperson and managers, after ignoring our calls and emails for months, refuse to acknowledge their responsibility and have left us completely hanging out to dry. AVOID KELLY VOLKSWAGEN AT ALL COSTS. Plenty of other honest dealerships to go to.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Kelly Volkswagen

Kelly Volkswagen a proud member of the Kelly Auto Group is one of the largest volume Volkswagen dealerships in the greater Boston area. Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center.The Kelly name is one of the most trusted in New England. We value and appreciate our customers and their time as well as their continued loyalty.

Kelly Volkswagen is one of 6 store locations as well as 7 brands within the Kelly Automotive Group.

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