Volkswagen
New Car Dealership in Danvers, MA
Overall Rating
4.3/5
Read dealer reviews
Kelly Volkswagen, a proud member of the Kelly Auto Group is one of the largest volume Volkswagen dealerships in the greater Boston area; we actually have the largest Volkswagen dealership in North America right on Rte 114 in Danvers, MA! Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center.The Kelly name is one of the most trusted in New England. We value and appreciate our customers and their time, as well as their continued loyalty.
Our certified mechanics know how to keep your new Volkswagen fine tuned and safe. So if you are in Danvers or the surrounding area, check out Kelly Volkswagen!
Kelly Volkswagen Reviews
Overall Rating
4.3/5
48 out of 56 people recommended this dealer
Worst customer satisfaction
Reviewed by S.KOCAMAN
in Woburn MA
January 11, 2019
The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New Atlas and I have a case open with VW of North America, the dealer refuses to even put the car which has warranty on the lift because they do not hear the noise or they believe what I am reporting is normal. The car has warranty and I am showing a problem that many other Atlas owners are experiencing and even commenting on every single Volkswagen post on social media and forums. Service manager should get more training on CUSTOMER SATISFACTION.
Don't bother with Kelly VW
Reviewed by Simul8guy
in Hampton, NH
October 12, 2018
I contacted Kelly VW sales from their website asking if they would meet a competing VW dealer's price on a 2018 VW Passat (I included a link to the competing dealer's website ad for an identical vehicle - different color). My e-mail reply from their "Internet Sales Manager" was the following:
"At this time we cannot match that price and the doc fee is non-negotiable.
Sale price for the Passat GT is $26,719 plus our doc fee of $402.
If you're interested please let me know, Thank You!"
Kelly's price $2000 more than the competing dealer's advertised price. You can do better elsewhere.
Ultimately, a Happy Customer!
Reviewed by Mike W
in Topsfield, MA
August 02, 2016
I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end, however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly.
After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price.
Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.
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