Volkswagen
New Car Dealership in Danvers, MA
Overall Rating
4.3/5
Read dealer reviews
Kelly Volkswagen, a proud member of the Kelly Auto Group is one of the largest volume Volkswagen dealerships in the greater Boston area. Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center.The Kelly name is one of the most trusted in New England. We value and appreciate our customers and their time, as well as their continued loyalty.
Kelly Volkswagen is one of 7 store locations as well as 11 brands within the Kelly Automotive Group.
Kelly Volkswagen also has a service department if you need ongoing support with your new Volkswagen, Kelly Volkswagen has Volkswagen-trained mechanics and uses the highest quality parts. If you are in Danvers, Kelly Volkswagen should be your dealership!
Kelly Volkswagen Reviews
Overall Rating
4.3/5
55 out of 64 people recommended this dealer
Overall Facilities:
4.8/5
Mr Crandall S Hamilton, Ma
Reviewed by John
in Danvers, Ma
October 15, 2020
Timely, pleasant and professional without any delay and completed as scheduled. The service technician went over what was recommended and performed. The follow up was thorough informative and professional. Very satisfied a comfortable with Kelly service.
Richard Mac
Reviewed by RICHARD
in Haverhill, MA
September 30, 2020
Ted was helpful and attentive and made prompt appointment to bring in my car. Don diagnosed problem and made repair.
Great job gentlemen. I was in and out in one hour.
Ultimately, a Happy Customer!
Reviewed by Mike W
in Topsfield, MA
August 02, 2016
I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end, however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly.
After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price.
Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.
