Quirk Volkswagen

What a horrible place. I bought my car there and had it entirely serviced there for convenience. Last year I had it serviced there and the tech broke the oil filter housing during an oil change. I paid for it to be repaired. On Friday I went to pick the car up and it was completely dead and the ignition was broken. The tech probably left the lights on when they performed the inspection. I said I would pay for the battery but I wanted the ignition fixed. Never an issue with the key before it was dropped off there. After initially telling me there was Nothing they could do, they offered me $100 off the repair of the item they broke. After buying the car there and spending $10K+ there over the years. These guys are COMPLETELY INCOMPETENT. DO NOT DO BUSINESS WITH QUIRK AT ALL. YOU WILL REGRET IT....

The service department treat their customer like two years old and blame them for the issue rather than trying to perform a root cause analysis of the issue. Brought a 3 week old vehicle in to have them look at an issue with window that goes down when window lever is pulled up to close. After 24 hours in the shop, technician noted on work order: "Pinch activation was not activated so they activated the pinch protection and lube the doors." Go to the car to find that the problem still exist on first try. The shop's forewomen (service director) was brought out and I demonstrated to her that when I go to open the window using first position of the window lever (the second position is the one-touch control which opens/closes the window all the way) and stop with the window 1/2 or 2/3 of the way open, trying to close the window using first position of window lever results in the window going down instead of going up.    She sees the issue and then provided the following response on why it's still happening (making no mention of the pinch protection activation that was documented in the work order). 1.) The car did not report any fault when we scanned it and based on our SOP there is nothing we can do or fix; 2.) After observing the window closing when lever is pulled up:  This is an user error.  You should be pulling it all the way up (e.g. one touch open/close) and then pushing down on it to stop it.  It was not designed to for you to pull the lever up to first lever position to control window opening and closing (even though with that operation, the window will stop when I release the lever where I want it to stop). I guess what got me upset is not the fact that the window is not operating as expected but dealership personnel treating me like a 2 year old and providing explanation that seem to defy a normal person's expectation and experience on how window control should work. If her subsequent explanation is true, then what truth is there in the explanation/work performed that was put into the work order. It might not have an error code but you observe it's happening, so appreciate if you can just acknowledge it and live up to the fact that you can't fix it.

Yuri was so great to work with. He was very knowledgeable with our Atlas. The entire process was so smooth and quick. I would highly recommend Yuri to purchase or lease a VW.