Patrick Volkswagen in Auburn including address, phone, dealer reviews, directions, a map, inventory and more

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519 Washington St
Auburn, MA 01501

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Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Patrick Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

22 out of 27 people said they would recommend this dealer

1 (out of 5)

Worst

Reviewed by Adrian in HudsonJuly 29, 2019

Managers are the worst of the worst and don't even try to seem to care. "Dan Garney is the definition of standard management when it comes to car dealerships. He's a hard ball type of person. Doesn't like confrontation and seems to try to steer through corners to not be evidently clear. We bought a car from this dealership. Both management and sales person involved dropped the ball. Not only was the car not clean upon arrival but I had to ask 3 different times to get them to clean the things I asked them to do prior to buying the car. Then they tried to say we didn't have it in writing so right there. Standard Manager. I wouldn't recomend going here due to the hassle Dan Garney provided me and the amount of run around logistic explanations he gave to me. Fun fact. They CAN issue gift cards to VW dealerships. However, they will tell you it takes 30days. They just want to see if you will remember or hassle them for the hundo. Do your self the favor. Skip this dealership unless it's the only place that has your car then RIP pay a better dealer for a transfer and deal with ANYONE else but this man and his yokels." I am going to be posting this on other review sites. This car buying was for my sister and she didn't feel comfortable or confident during any of the buying process due to the way they handled the entire transaction. Car bought: 2019 VW Autobahn GLI. Management name wouldn't let me put Dan Garney

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Craig from Griswold Ct.

Reviewed by Justin, Dan and Dave. in Griswold Ct.June 29, 2019

I purchased a 2015 Jetta TDI. The car had a few problems. They took care of the car. I was impressed. I will be back for all of my service. Thank you

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Consistently excellent

Reviewed by Bailey Family in Eastern, CTJanuary 23, 2014

My newest car, a 2013 VW Jetta TDI, is the second vehicle I've purchased from Patrick Motors. We have always had a great experience with the sales and service sides of the house. Dan Heckman did a great job making sure I was happy with my Jetta and I got a great deal. Even though we have other dealers closer to us, even VW dealers, we'll never go anywhere else!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Patrick Volkswagen

We are a family owned and operated Volkswagen and Subaru dealership group with two convenient locations on Route 20 in Auburn and Route 9 in Shrewsbury. We've been proudly serving Central Massachusetts for over 80 years. We're looking forward to your visit and showing you why you do better with the Patrick Family.

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