12511 Prosperity Drive
Silver Spring, MD 20904
Sales: 301-476-1719
Used Cars: 301-774-6522
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Silver Spring, MD that carry Volkswagen
Overall Rating:
2 (out of 5)
65% recommend this dealer
98 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Worst experience I’ve ever had, dealership is a joke.
Worst experience I’ve ever had, dealership is a joke. Brought my car in for service because my gas door won’t open. I told them explicitly that I do not want my vehicle plugged into the diagnostic machine because it is tuned (my fault for tuning a car I bought) but I said I’d pay to have them not do that and the service manager came out and said they were going to deny me service! Idiots working here DO NOT GO HERE.
Maximum rating = 5
Pretty bad experience.
Pretty bad experience. Took my VW GTI in to fix rodent damage. Was initially quoted $3300 for the repairs. Even after those repairs, the car still had more wiring harness damage which they should have figured out in the first place. But, now they abandoned the vehicle and are not interested in working on it anymore after charging $3000. They take extremely long time (3-4 months) to submit simple estimates and supplements to insurance company. Finally after submitting the supplement, they immediately started charging me storage fee of $35 per day. Couldn’t even wait for the insurance adjuster to check out the car and charged me a total of $350 storage fee. The vehicle stayed with them for more than a year. If they were more efficient, all of this could have been done in less than a month. I should have just taken it to a reputable local mechanic. The local shop that initially diagnosed the vehicle found the wiring harness issue immediately which the dealership could not until after the initial repairs costing $3000.
Dealer Response
Thank you for speaking with our Service Director. We appreciate your time!
Maximum rating = 5
Darcars Chrysler jeep Dodge Ram of Silver Spring.
Darcars Chrysler jeep Dodge Ram of Silver Spring. I bought Volkswagen 2014 for this dealership and they sold after 4 month found out that oil is leaking and engine light is on. Went to dealer they are not agreeing and does not want to fix the problem.
Dealer Response
Hi there! My team and I would love to connect with you and hear more about your experience. We're having a bit of trouble locating your contact information under this screen name -- would you mind reaching out to us at 800-327-2277 or customerrelations@darcars.com when you have a moment? My colleagues Ivory, Lindsay and Sherlene are in the office today and would love to assist you personally. Thank you!
Maximum rating = 5
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
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